Motel 6 Customer Service Issues

Archive 4

The following are issues that customers reported to GetHuman about Motel 6 customer service, archive #4. It includes a selection of 20 issue(s) reported June 26, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received an email stating a room was booked in my name with my card for tomorrow. I contacted the office at Motel 6 West, but they said I cannot cancel it. They mentioned nothing can be done. I believe IDs are required when checking in, and I am willing to show mine to prove that I did not make this reservation. I am concerned about the possibility of theft or being wrongly accused. Should I involve my attorney in this matter, or can we resolve this like responsible adults? Please contact me at [redacted]-[redacted]. Thank you.
Reported by GetHuman821166 on martes, 26 de junio de 2018 4:04
To whom it may concern, My family had a reservation at the Motel 6 in Pigeon Forge, TN, but upon arrival, we were met with extreme rudeness from the staff. Despite having a confirmed reservation, we were told it was canceled due to a declined card. The situation escalated, leading to poor customer service from both the desk agent and manager. The staff's behavior was unprofessional, with the threat of police involvement. We had to leave as there were no available accommodations nearby. The lack of communication and cancellation without notice ruined our trip. I am very disappointed with the experience and expect a resolution. I would appreciate a complimentary 2-night stay at any Motel 6 branch. Please contact me at [redacted] or [redacted] Thank you.
Reported by GetHuman821964 on martes, 26 de junio de 2018 13:54
I made a reservation at your Motel 6 in the Jacksonville Florida airport area south through booking.com for June 16th and 17th, with reservation # [redacted]. However, we changed our plans and canceled through booking.com on June 13th, well within the free cancellation period. Despite this, a charge of $96.03 appeared on my credit card on June 20th. When I inquired, the hotel staff could not provide a satisfactory explanation. While visiting the motel the next day, it was claimed we were a no-show for the second night. I spoke with the manager over the phone, who insisted they only received a cancellation for the first night. This is unacceptable as I fulfilled the cancellation requirement as per booking.com. Booking.com has intervened and is refunding the balance. Motel 6 needs to ensure their staff is informed of proper procedures to avoid customer dissatisfaction in the future.
Reported by GetHuman825338 on miércoles, 27 de junio de 2018 12:30
Hello, I recently stayed at Motel 6 because my apartment was being repainted. However, I encountered multiple issues during my stay. I had to switch rooms twice - the first room had drugs on the bed and the second room had a foul smell. The next morning, I woke up covered in bite marks and found two bedbugs on the bed. When I went to check out and informed the front desk, they already knew about the bedbug infestation but hadn't warned guests or prevented check-ins. I have reported this to the health department due to the hotel's negligence in addressing this serious issue.
Reported by GetHuman826610 on miércoles, 27 de junio de 2018 18:02
On June 23, [redacted], I checked into Motel 6 in Goodlettsville. The gentleman who checked me in was named Pat, and unfortunately, he was the rudest, most unfriendly, and degrading front desk clerk I have ever encountered. Pat had a bad attitude right from the start when I was filling out my paperwork. A couple from South Carolina, Amanda and Bret, who drove me and my friend to the motel were with me, as they had to head back home after dropping us off. Despite our tiredness, Pat blatantly and arrogantly questioned if the couple was staying, threatening to kick me out if they were. I found his behavior offensive and shocking. After giving me the key to a room in direct view of the office, when Amanda and Bret briefly accompanied us, we were startled by Pat pounding on our door, claiming there was a disturbance in the parking lot directly linked to us, and demanded we leave immediately or he would involve the authorities, without offering any refund. Stranded at a Waffle House until the next day, having spent all the money I had on the room, this was the most deplorable and humiliating experience I have ever faced. I believe I am owed at least two complimentary nights for this distressing ordeal, and Pat's behavior needs to be addressed. Having worked in customer service for over 15 years, I have never encountered such hostility. Please contact me at [redacted] for any further communication.
Reported by GetHuman-tabplus on viernes, 29 de junio de 2018 12:38
The Salvation Army arranged a stay for me at a Motel 6 as I faced homelessness. Caring for my 71-year-old mother with dementia, when the SA voucher expired, I struggled to cover our last night at the Oakbrook Parkway location in Norcross, GA. Despite receiving another voucher from SA today due to our urgent circumstances, the manager is unwilling to accept it. This puts my elderly mother at risk of being on the streets during the Georgia summer. Seeking assistance in locating another Motel 6 in Gwinnett County, GA that will honor the SA voucher as we await our move to a new apartment on 7/7/18.
Reported by GetHuman-dmiverso on viernes, 29 de junio de 2018 21:39
I chose Motel 6 to celebrate my birthday. My name is Golden Navarro, and I typically have pleasant stays. On June 28, [redacted], after checking in, we found an unforeseen charge on the card. Despite paying in cash for the room, the manager insisted I hadn't paid for the night. This led to an upsetting birthday experience as I was asked to leave in the middle of the night. Despite showing receipts, the manager was unyielding. I ended up staying up all night anxious. I was disappointed by the lack of understanding and compassion. I hope to resolve this and not be blacklisted. Contact me at [redacted] or [redacted] Thank you for listening to my concerns.
Reported by GetHuman-goldenl on viernes, 29 de junio de 2018 22:31
I want to share my experience with Motel 6. The customer service over the phone was great. But once we arrived at the Schiller Park location in Illinois, it was a different story. We had issues with payment at check-in despite informing the receptionist, Melissa, about charging everything to one card. After a long process, only 3 rooms were charged as requested. The fourth room was paid in cash, and we didn't receive a printed receipt because of a supposed printer issue. Melissa was unhelpful when we asked for a handwritten receipt. Additionally, we were initially given a room that was already occupied, which led to more inconvenience. At my grandson's party, we were accused by the manager of only paying for 3 rooms, which escalated into a confrontation until security footage confirmed our payment for all 4 rooms. However, an employee named Melissa allegedly kept money and wrongly accused us. The whole ordeal was frustrating, and despite resolving the situation, the experience was unpleasant.
Reported by GetHuman835800 on sábado, 30 de junio de 2018 3:54
During my stay at the Motel 6 in Hesperia, California with my nephew on the way to Las Vegas, we encountered an issue with the air conditioning unit leaking water. After attempting to manage it with towels, I decided to unplug the unit and unfortunately received an electric shock in the process. When I informed the front desk, the staff member's response was unprofessional and rude. Despite requesting to speak to the manager and not receiving a favorable outcome, I feel disappointed with the service provided. As a long-time guest of Motel 6, the experience left me upset and now, I plan to seek medical attention and legal advice due to the incident.
Reported by GetHuman836183 on sábado, 30 de junio de 2018 11:20
My father, J.V., a 72-year-old staying at Motel 6 in Altoona, Iowa due to a fire in his apartment, encountered an issue. Despite trying to extend his stay on the 4th of July weekend, he was initially turned away due to no available rooms. After checking again later, he was offered a room without being informed it would cost $[redacted] a night for a king size bed, a rate he was not expecting. Additionally, the lack of breakfast services was disappointing. Given that my father is elderly and reliant on oxygen, these oversights are concerning. Please contact me at [redacted] to address these concerns. Thank you.
Reported by GetHuman837512 on sábado, 30 de junio de 2018 20:39
During my stay with my family at your Beaumont, TX location on the 28th and 29th for my son's baseball tournament, we experienced several disappointments. The presence of roaches, flea bites, moldy coffee maker, and excessive noise from other guests marred our experience. The disruptive partying in the parking lot also left us feeling unsafe. Despite my complaints during our stay, no action was taken to address these issues. The safety of my children was compromised, and this has left me upset. I kindly request either a refund for the unsatisfactory two-night stay or a complimentary stay during our upcoming tournament in Pasadena, TX, as a gesture to remedy the situation.
Reported by GetHuman838943 on domingo, 1 de julio de 2018 14:13
I checked in on Thursday, June 28, [redacted]. On July 1, [redacted], my sister experienced a medical emergency, and I had to take care of her newborn baby and 8-year-old son along with their small dog for a couple of hours while she went to the hospital. The manager accused me of walking the dog the day before upon seeing footage but refused to show it to me when I asked. Despite me paying the $75 fee, he threatened to kick me out, even though I have been a loyal customer. I feel he was unsympathetic towards my family emergency. The address is [redacted] W Airport Fwy, Irving, TX [redacted], Room #[redacted]. I believe there may be a communication barrier due to a lack of understanding of the English language.
Reported by GetHuman-johnswif on lunes, 2 de julio de 2018 3:14
I am a frequent guest at Motel 6 and have stayed at various locations. My recent stay at the Galveston Motel 6 at [redacted] Central City Blvd, Galveston, TX [redacted] was beyond disappointing. During my three-night stay in three rooms, we encountered cleanliness issues that were unacceptable. The floors were so dirty that we had to clean them multiple times with Lysol wipes. Despite bringing this to the attention of the front desk, the response was unhelpful and the cleanliness did not improve. The rooms exhibited dirt, mold, and overall neglect, with pictures to document the shocking conditions. Even basic room maintenance like changing bed linens and providing clean towels was neglected. The management's lack of concern and rudeness towards my complaints made the experience even worse. The pool also was not maintained, with visible debris floating in the water. For a loyal Motel 6 customer like myself, this experience was completely unacceptable considering the high price paid for the rooms.
Reported by GetHuman-terryjor on lunes, 2 de julio de 2018 16:01
Subject: Horrible Experience at Motel 6 in Essington Hello, My stay at Motel 6 in Essington was truly awful. On June 27th, I checked in to find an unclean room with a terrible odor. The sheets and linens were visibly unwashed, and upon inquiry, I was informed that the washing machine was out of order. The same applied to towels. Furthermore, I encountered black flying bugs, even in the shower. The front desk nonchalantly acknowledged the bug issue. To make matters worse, I had to buy cleaning supplies, new sheets, and towels for my two-night stay. I meticulously disinfected the room. Due to the abysmal conditions, I opted to cancel my third night reservation. The front desk mentioned a potential delay of four days for the refund to reflect in my account. My experience at this establishment was beyond distressing. Thank you.
Reported by GetHuman843183 on lunes, 2 de julio de 2018 19:39
I'm a frequent traveler, and I often stay in various hotels for work. Currently, I'm at Motel 6 in Palestine, TX for nearly two months. For my first month's stay, I paid $[redacted]. However, upon entering the room, I was surprised to find no dresser for storing my clothes. The absence of basic storage like a dresser, nightstand, or hangers is disappointing considering the price paid. Additionally, the condition of the shower curtain rod is unacceptable; it's loose and barely hanging onto the wall. These overlooked details in room amenities overshadow any efforts made to improve the appearance of the hotel. I'm highly unsatisfied with this experience and won't be extending my stay for a second month. I'll be seeking alternative accommodations with better Wi-Fi, a dresser, and a secure shower curtain on a tighter budget.
Reported by GetHuman844274 on lunes, 2 de julio de 2018 23:56
On June 4th, [redacted], I was charged $51.97 on my card for a reservation that was supposed to be for June 1st, [redacted]. I had already canceled the reservation, but when I tried to follow-up, I encountered unhelpful staff who couldn't find my cancellation. Their attitude and lack of assistance were frustrating, given that I clearly canceled the booking. I comprehend the procedures involved when booking through a third party, but chasing down details is time-consuming. I just want the $51.97 refunded promptly to my card. Thank you.
Reported by GetHuman-dustimea on martes, 3 de julio de 2018 16:54
On July 2, [redacted], I made a reservation at the Motel 6 Ocala Conference Center in Florida via HotelPlanner.com/Res/ for July 3-4, [redacted]. The confirmation number for payment is [redacted]97 under Henri Davis's name. Upon checking in on July 4 around 3:30 p.m., I was given Room [redacted]. After briefly leaving for Gainesville, I returned to find the key didn't work. A white male claimed he had been in the room since 4:30 p.m., smoking. My wife, who reserved and paid for a non-smoking room using her credit card, is allergic to smoke. Upset, we had to move our belongings outside. When we expressed our concerns to the front desk, we received unsatisfactory responses. My wife even felt discriminated against, suspecting racial bias or poor customer service. We demand resolution for this distressing experience. Henri Davis 7/3/18 Phone [redacted]
Reported by GetHuman-henridav on miércoles, 4 de julio de 2018 1:11
On July *th, ****, I made a reservation at Motel * Ocala Conference Center in FL through HotelPlanner.com. Upon check-in, I was given Room **, which was filled with cigarette smoke and already occupied by another guest. This situation was distressing as my wife and grand-daughter suffer from severe allergies and asthma. Despite raising the issue with the staff, specifically Debra, we were met with unhelpful and disrespectful responses. We were not provided with any satisfactory resolution or given the contact information for management. This incident made us feel discriminated against either due to our race or just poor customer service. As retirees, this experience was especially disappointing after a long day. We hope that Motel 6 addresses this matter appropriately.
Reported by GetHuman-henridav on miércoles, 4 de julio de 2018 1:29
I stayed at your Motel 6 in Walla Walla on June 30 and July 1, [redacted]. The first night was fine, but on the second night at around 2 am, the toilet overflowed. I contacted the front desk and was advised by the attendant to use a plunger by the ice machines. After trying with no success, I called the front desk again and the same staff member said he didn't know what to do. I insisted that someone needed to fix it as I was not a plumber. Eventually, we were given a key to move to another room in the middle of the night, which was inconvenient especially with my grandchildren. The family managing the Motel 6 seemed indifferent to our situation. I've never had issues with Motel 6 before, but this experience was a nightmare, especially with my medical condition requiring frequent bathroom use. I hope this feedback can help improve the service at your establishment.
Reported by GetHuman849292 on miércoles, 4 de julio de 2018 16:29
I was overcharged after being a customer for a year. I've been in my room for two weeks without air conditioning, causing moisture on the floors. Due to my heart condition and high blood pressure, the heat led me almost to a heart attack, resulting in a hospital visit. Despite repeated assurances, the issue wasn't fixed until I spoke with another clerk who moved me temporarily to another floor. The compensation offered by the manager, $25, felt insufficient. I paid $[redacted] initially, which later increased to $[redacted] on Memorial Day. Confusion arose when I was told I didn't owe anything, only to be later informed of a $54 per night charge. My actual rate is below $54. They misplaced my profile, leading to the incorrect charges. I ended up paying $[redacted], but I'm still expected to pay more later. The disorganization of this property has been frustrating. Although the air conditioning was eventually fixed on 7/3/18, the handling of the situation by the MOD and clerk Kenyatta left me dissatisfied and hurt, with apologies being the only response.
Reported by GetHuman849427 on miércoles, 4 de julio de 2018 17:39

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