PayPal Customer Service Issues

Archive 5

The following are issues that customers reported to GetHuman about PayPal customer service, archive #5. It includes a selection of 20 issue(s) reported June 17, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I would like to express my frustration with the handling of seller protection issues by PayPal Russia. As an Etsy seller using PayPal for payments, I encountered a situation where a customer claimed non-delivery before the estimated delivery time had lapsed. Despite providing detailed shipping information and tracking, PayPal sided with the customer prematurely, resulting in a forced refund. Subsequently, the postal investigation revealed the package was delivered after the refund was issued, and the customer did not inform me of its receipt. When I presented this evidence to PayPal, I faced challenges communicating with multiple representatives who requested repetitive information. Despite providing proof of delivery from the postal service, PayPal dismissed the confirmation and denied my appeal based on tracking limitations for international inbound items from Canada. This experience has left me without compensation, as the customer received both the package and a refund, ultimately feeling scammed by the handling of my case. I urge for a thorough review of case PP-[redacted]-[redacted]-[redacted]-[redacted]. Sincerely, Natalia F.
Reported by GetHuman-ferapont on الأحد ١٧ يونيو ٢٠١٨ ١٥:٥٤
I made a purchase using my PayPal account on June 8, [redacted], and the money was refunded. The purchase was initially made with a card that was linked to the account. The amount spent was $[redacted] USD, which was refunded, but even after receiving the refund, I couldn't use the balance to pay for goods. I also tried sending the money to someone else, but that was unsuccessful. Since the refund, I have noticed a daily decrease in the total balance in my PayPal account, which is confusing to me. I urgently need some answers as I want to use the refunded money to make my purchase. Thank you.
Reported by GetHuman796550 on الإثنين ١٨ يونيو ٢٠١٨ ١٨:٠١
I purchased 3 items from a company and paid with Paypal. However, the items I received did not match the description. Despite numerous attempts, I couldn't reach the seller, so I filed a claim with Paypal. The claim was settled in my favor, but I'm being asked to return the items to China, even though they were shipped from Monroe Township, NJ, not China. I can't find a way to present my side of the story in the dispute on the Paypal Resolution Center website. I'm frustrated that I have to pay for return shipping when the company is at fault. Contacting Paypal by phone has a two-hour wait time, and I need to clarify this issue with a representative.
Reported by GetHuman-billhur on الثلاثاء ١٩ يونيو ٢٠١٨ ٠٠:٤٧
On November 7, [redacted], I made a full payment of $[redacted].90 to Katahdin Bakery and Cabins for a cabin reservation from June 9-15, [redacted] (Invoice ID: INV2-6ZEH-UY85-PANA-6D2K). Upon arrival on June 9, we discovered plumbing issues with the cabin and it was unavailable. After contacting the owner, alternative accommodation suggestions were provided, and assurance of a full refund via PayPal was given. However, as of now, I have not yet received any refund confirmation. Despite filing a resolution case, it was closed due to the payment being made over 6 months ago. My expectation was that PayPal would offer protection in such situations, but it seems this is not the case. The refund is crucial for covering the costs of the unplanned lodging expenses we incurred.
Reported by GetHuman-jrodella on الثلاثاء ١٩ يونيو ٢٠١٨ ١٦:٥٠
I recently redeemed a $5.00 credit from PayPal for some orders. The credit was initially applied to Gardners Supply, then I encountered a technical issue where it was removed. After receiving two claim emails but not being able to access the link, I managed to finally claim the credit today. However, I intended to use it for an order from an eBay seller yesterday, assuming it was already in my PayPal account. Unfortunately, I have completed two orders without being able to utilize the credit. It's frustrating to have the credit be unavailable when making a purchase or have it taken away afterwards. I would appreciate a refund of the $5.00 for yesterday's order.
Reported by GetHuman801679 on الثلاثاء ١٩ يونيو ٢٠١٨ ٢٣:٢٩
Dear PayPal, I am reaching out on behalf of Stemo Ltd regarding a transaction made on eBay with Item Number: [redacted]22 for a Morphosmart MSO [redacted] E2 USB fingerprint reader and smart card reader for 85 British Pounds a few months ago. After the customer paid and we dispatched the item, we were notified that the payment was returned to the customer Samuel Fathers. According to the message we received, Samuel Fathers indicated that he did not have the funds in his account. We kindly request clarification on this matter. Please assist in either returning the payment to our account or confirming that the customer has the necessary funds to complete the transaction. We appreciate your prompt attention to helping us resolve this issue and receive our payment.
Reported by GetHuman-t_nayden on الأربعاء ٢٠ يونيو ٢٠١٨ ٠٧:٣٣
Subject: Assistance needed for transferring funds to Paypal account Hello Paypal team, I encountered an issue while trying to transfer funds through Transferwise to my Swiss Paypal account in CHF. The transfer details I provided were as follows: Beneficiary name: PayPal International Ltd Bank: Bank of America, NA IBAN: CH28 0[redacted] 0[redacted] 9 I attempted to transfer $800USD ([redacted].17CHF) using Transferwise. However, I faced a problem as the Transaction Code "CTFC9N7JV7VXN" could not be included in the transfer information. Consequently, I believe there may be a delay in the deposit reaching my account. I have attached the transfer data to this email for your reference. Your assistance in resolving this matter would be greatly appreciated. Thank you, Vincent
Reported by GetHuman-jackyfie on الأربعاء ٢٠ يونيو ٢٠١٨ ٠٨:٣٧
Hello, I opened a case on 19/06/[redacted] regarding purchasing an Expert Advisor from a seller. However, after installing the indicator, it did not work as promised. The seller mentioned that the EA operates during the London and New York sessions, but I found it was not functioning during those times. Unfortunately, PayPal closed the case prematurely, preventing me from providing them with the EA for evaluation. It appears that this seller has scammed multiple individuals. Further information can be found on this website: [redacted]. Please assist. Transaction ID: 5WU69904H[redacted]X. If you require the EA for investigation purposes, kindly contact me at - [redacted].
Reported by GetHuman-tumeloe on الأربعاء ٢٠ يونيو ٢٠١٨ ٢٢:٢٨
June 21, [redacted] Hello, I arranged a payment on June 15th from my Wells Fargo account but received a notification from PayPal today stating I missed the payment. I want to clarify that I did schedule the payment, but it did not reflect on my account summary. To rectify the situation, I initiated another payment of $40.00 from the same bank account. I intend to verify with the bank for any payment records to PayPal on June 15th. It is crucial to me that my consistent on-time payments are acknowledged to avoid any negative impact on my credit. Please confirm receipt of this message at [redacted] Thank you. Sincerely, C. Mostert
Reported by GetHuman806043 on الخميس ٢١ يونيو ٢٠١٨ ٠٨:١١
I kindly request that you stop sending my money to Yelp, a marketing company that has been contacting me for years to push their services that I did not ask for or need. I have noticed you have been transferring $[redacted].90 to them for several months, and I am requesting a full refund. I am having trouble accessing my [redacted] account since Yelp accessed it through that email instead of [redacted] I would appreciate it if you could provide me with a statement of transactions from both my Yelp accounts so I can review for any additional unauthorized charges. I have spent 39 minutes on the phone trying to regain access to my account under [redacted] because it seems someone must have changed my password, as the original one is not being accepted. I am relying on PayPal to assist with these matters and aid in investigating and resolving any fraudulent activities. Thank you for your cooperation. Sincerely, Olga D.
Reported by GetHuman806320 on الخميس ٢١ يونيو ٢٠١٨ ١٢:٣١
Hi there, Dear [redacted], Reference #PP-[redacted]-[redacted]-[redacted]-[redacted] We've noticed some suspicious activity on your PayPal account. To safeguard your account, please log in promptly to confirm your identity and review recent transactions. Your swift action will help secure your account. Why the alert? Your bank has informed us of unauthorized transfers between your PayPal account and bank account. To ensure the legitimacy of recent payments, we need you to verify and authorize them. Next steps It's essential to log in immediately. We may request you to verify the details you provided during account creation to verify your identity. Afterwards, you'll be prompted to update your password and security questions. For added security, make sure to: - Verify your account information (address, email, phone, etc.) for accuracy. - Review your recent account activity to identify any unfamiliar transactions. - Report any unauthorized activity promptly by visiting the Resolution Center and selecting Dispute a Transaction. CONFIRM MY ACCOUNT Thank you for choosing PayPal. For assistance or queries, reach us at 1-[redacted]. Customer support hours vary based on the purpose of your call. Sincerely,
Reported by GetHuman-mfeveret on الخميس ٢١ يونيو ٢٠١٨ ١٥:١٩
I am currently facing financial difficulties. A friend has sent me emergency funds that I am unable to utilize because my account is undergoing verification issues, leading to it being locked. I have updated my phone number on the account successfully, but the verification process is still sending messages to my old number. Despite multiple attempts to verify through security questions and email, the situation persists. A friend offered to retrieve the funds for me, but a pending status on the transaction has left me without access to the money. In urgent need of a hotel room, I desperately require access to the emergency funds sent to me. Kindly reach out at your earliest convenience to help resolve this matter. Thank you.
Reported by GetHuman813829 on السبت ٢٣ يونيو ٢٠١٨ ١٨:٠٢
Ebay sent the following message: "eBay RE: Re: A case is already open for an item that doesn't match the description SR# 1-[redacted]46 Hello Györgyné, This is eBay customer support writing to address the refund for product [redacted]82. My name is Lakshmikant, and I have provided you with the necessary details for a full refund. The claim was closed on eBay as a dispute was also filed on PayPal for the same transaction. Disputes can only be opened on one platform, either eBay or PayPal, and PayPal takes precedence as the payment gateway. The PayPal dispute number is PP-[redacted]-[redacted]-[redacted]-[redacted]. If the PayPal claim is closed, you can appeal by contacting PayPal support. Please note that eBay customer support cannot review PayPal disputes. I hope this clarifies the reason for closing the claim without a refund. If you have any further questions, feel free to respond to this email. Best regards, Lakshmikant Jana eBay Customer Support" I would like to inquire when the seller will refund the $[redacted] for the product that was not sent to me after I ordered and paid for it. I have tried contacting the seller multiple times, as well as eBay, and even mailed a letter to the "alleged" Russian company where the seller supposedly sent the product, but I did not receive a response due to an issue with the email address. Could you please investigate the whereabouts of the product? Details: Product: Extender EF 2x Item number: [redacted]2 Tracking number: EJ[redacted]55JP Transaction Number: 02P94240MP742212J If I do not receive a prompt resolution soon (within 3 months), I will escalate my complaint to the International Consumer Protection agency. Gyorgyné Ordódi [redacted]
Reported by GetHuman-ordodi on الأحد ٢٤ يونيو ٢٠١٨ ١٤:٤٤
Could you please provide me with information about a transaction that was charged to my credit card on the *th of June **** for $**.**NZ? The reference number is **********. I am looking forward to resolving this matter. Thank you, Ken Campbell. Email: K*****@***.com I am eager to understand why my credit card was debited by PayPal and how this charge came about. Please let me know when I can expect my bank to process a refund for me. I have been a loyal customer for many years and have never encountered any issues like this before. I am still waiting for a response or any action to be taken on my request.
Reported by GetHuman805783 on الأحد ٢٤ يونيو ٢٠١٨ ٢٢:٠٢
On March 27th, PayPal deducted $[redacted].19 from my account to settle my orders with Curren Online Store. I made two separate orders on different months, each deserving its own tracking number. However, I keep receiving only one tracking number in my emails from Curren. Despite being provided with a delivery time and a tracking number, I never received the parcel. The post office has been unable to locate it, leading me to believe it was stolen. I am requesting the cancellation of this transaction due to the non-delivery of the parcel. Thank you, Bruno Campagner.
Reported by GetHuman-bcampag on الإثنين ٢٥ يونيو ٢٠١٨ ٠١:٣٥
PP [redacted]-[redacted]-[redacted]-[redacted]: The buyer intended to pick up the Jeep he purchased in April, but filed a dispute with PayPal claiming I didn't ship it, resulting in a refund being issued incorrectly. I have tried contacting PayPal through various channels without any response. It was never my intention to ship a Jeep for $[redacted] to a buyer in another state as the shipping costs would far exceed the selling price. The buyer had agreed to collect the Jeep in April during a visit to Minnesota for a racing event. I have reached out to the buyer, but have not received a response. It seems that PayPal now has possession of the Jeep. Please recover the funds from Excelsior Racing so that the buyer can discuss the next steps regarding the Jeep directly with me. Thank you.
Reported by GetHuman-glottose on الإثنين ٢٥ يونيو ٢٠١٨ ١٣:٤٠
Hello, I have tried calling six times without success. Each time I get put on hold, the system disconnects the call. Additionally, the system does not recognize the phone number linked to my account. On the seventh attempt, I chose the option for a callback. I explained that I needed to inform PayPal about my upcoming travel to avoid my card being deactivated while abroad. However, they said they had to transfer me to a specialist and, once again, the call was disconnected. I have searched your website extensively but could not find a way to submit my travel plans. I will be traveling to England, Italy, and France from June 29th to July 16th. Please ensure my card remains active for this trip. Thank you, Catherine H. [redacted]
Reported by GetHuman-catillac on الإثنين ٢٥ يونيو ٢٠١٨ ١٧:٠٠
I worked as a representative for an international company called OleOle through Acting as a 3rd party, money was deposited into my PayPal account and I transferred it to my bank as instructed. Keeping 5% as payment, I then sent the balance via UPS to an authorized agent with documentation and emails saved. Multiple transactions were completed, but I later received notices from PayPal about fraudulent reports. Now, my account has nearly a $21,[redacted] negative balance as the money went back to the depositors after I sent it. With a zero balance, I fear falling victim to a scam. Seeking assistance as this situation unfolds.
Reported by GetHuman-pauldude on الإثنين ٢٥ يونيو ٢٠١٨ ١٩:٠٠
I am unsure about this transaction as I haven't used PayPal in over 2 years. I am disputing this payment of $35.60 USD to Shannon Gomez ([redacted]). The transaction details show a purchase of Rebel Deck Tarot Cards for $29.00 USD with a discount of -$2.90 USD, totaling $26.10 USD. Shipping and handling costs were $9.50 USD, making the total payment $35.60 USD. The email provides an Invoice ID: c[redacted]49.1 and states that I have [redacted] days from the transaction date to dispute it in the Resolution Center. For any issues, it directs me to the Help Center at
Reported by GetHuman819525 on الإثنين ٢٥ يونيو ٢٠١٨ ١٩:٢٥
I recently placed an order for 6 items from a seller. Unfortunately, I only received 4 items in my shipment. The missing items are "9 STEEL BONED BLUE LATEX WAIST TRAINER - XS / BLUE" and "Nude Zipper Lace Hem Long Pants - S / NUDE" with a total value of $93.00. I attempted to contact the seller multiple times, but the provided phone number turned out to be fake and played pre-recorded advertisements. I am requesting a refund for the missing items. In another incident with the same seller, I made a purchase only to be informed later that they did not have the items in stock. I was asked to select items of equal value from another website, which I did in good faith. However, when I provided the item numbers, the seller asked for links instead. This back-and-forth was frustrating, and I would like a refund for this transaction as well.
Reported by GetHuman821331 on الثلاثاء ٢٦ يونيو ٢٠١٨ ٠٦:٣٥

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