ROBLOX Customer Service Issues

My account was compromised by addwillis2008, a hacker on Roblox. He tricked me on tradeire by sending a link that led to a fake login page where he obtained my login information. This incident occurred around February [redacted]. Another account that was hacked is icestormLamborghin, also by addwillis2008 on tradeire. Despite having two-step verification, he was able to bypass it through coding. Best, Luke

Security Notification Your Roblox password has been reset for the security of your account. To regain access, kindly input your email or phone number and submit. If you don't have these linked, reach out to Roblox customer support at roblox.com/support for assistance. It's crucial to select a new, exclusive password for Roblox to enhance account security. Avoid using this password elsewhere to safeguard your Roblox account from potential compromise. Without a valid email during account creation, we won't be able to email you. Email Use phone number to reset password Thank you.

My account was compromised in February [redacted] by a hacker named addwillis2008. He operates on Roblox and Tradeire, initiating a chat and sending a deceptive link that leads to a fraudulent login page. Despite having 2-step verification, the hacker managed to breach my account. Regards, Luke

Hello, my account name is itsyoboyluke23. I recently had my account hacked by someone named addwillis2008, a hacker on Roblox's tradeire platform. He engages in chat, sends a deceptive link, and steals login information when users interact with it. This incident occurred in February [redacted]. In addition, my other account, icestormLamborghin, was also hacked by the same individual, addwillis2008, using a similar fake link on tradeire. Despite having 2-step-verification in place, he managed to bypass it through coding. Thank you, Luke

Today, I discovered that my account was hacked in the game Bee Swarm Simulator on Roblox. When I logged in, I saw a list of recently played games that I never accessed. Upon entering Bee Swarm, I found that almost all of my inventory was removed, essentially forcing me to start over. Yesterday, I had purchased $40 worth of Robux, which was all spent on in-game items by the hacker and then removed, leaving me with only 1 Robux. Additionally, all the in-game items I bought over the years using Robux were taken away. I am hoping for assistance to recover my lost Robux and restore my account. My Roblox in-game username is 8jacks895. I have already changed my password to prevent further unauthorized access. Thank you for your attention to this matter and any help you can provide.

Good afternoon, I need to reset the password for my account betoarizpemoreno. Unfortunately, I didn't link this account to any email or phone number. Now, I cannot reset the password because I cannot receive the email. I have another account, Betomessi11, linked to [redacted], but this is not the one I want to unblock. I need your help to unlock my betoarizpemoreno account. Please send the reactivation email to either [redacted] or [redacted] I have attached the payment proof from July [redacted] to the betoarizpemoreno account. How can you assist me in resolving this urgently? Please help me reset the account and add a backup email. You can reach me at +[redacted][redacted]. I urgently need this matter resolved. Where can I contact for assistance as I have been dealing with this issue for 7 days.

Good afternoon, I need to reset the password for my betoarizpemoreno account, which unfortunately was not linked to any email or phone number. Now, since I can't receive the email to reset the password, I'm unable to do so. I have another account, Betomessi11, linked to the email [redacted], which is not the one I want to unlock. The one I need your help with is betoarizpemoreno. Please send the reactivation email to either [redacted] or [redacted] I have attached the payment receipt from July [redacted] for the betoarizpemoreno account. I urgently need your assistance to resolve this issue. Here is my cellphone number: [redacted]. Please help me reset the account and set up a backup email.

Good afternoon, Let me explain: The account that needs the password reset is betoarizpemoreno. Unfortunately, this account is not linked to any email or phone number. I am unable to reset the password because I cannot receive the email. I have another account, Betomessi11, linked to [redacted], but this is not the account I want to unlock. The one I need your help with is betoarizpemoreno. You can send the reactivation email to [redacted] or [redacted] I have attached the payment proof from July [redacted] to the betoarizpemoreno account. Please assist me in resolving this matter quickly. It's urgent. Here is my phone number: [redacted][redacted]. Thank you for helping me reset the account and add a backup email.

I am in a tough situation where my son accidentally spent over $[redacted] on my boyfriend's Roblox account. My boyfriend is upset, and as a disabled single mom on a tight budget, I cannot afford to cover these charges. I need assistance to get a refund for these transactions as soon as possible. I plan to remove Roblox from all devices to prevent this from happening again. Your help in resolving this matter is greatly appreciated.

Subject: Investigation Request for Stolen In-Game Items I am reaching out on behalf of my son (smp_wilbursoot) regarding the theft of his legendary items on May 28, [redacted]. An individual named "gorenggorengdek" gained access to his account and conducted unauthorized trades. Despite reporting this issue over 2 weeks ago, we have not yet received any response. It is alarming to witness such criminal activity within a game meant for children. We believe that virtual items hold real value and should be protected as such. I kindly request an immediate investigation into this matter and the retrieval of the stolen items for my son. Thank you for your attention to this urgent matter. Sincerely, John Baek

About a week ago, my account was hacked. I changed my password the day before to something I thought I'd forget quickly. The following day, I got logged out unexpectedly. I don't recall adding an email or phone number to my account. I reached out to ROBLOX customer support via email, but didn't receive a response.

I am having issues retrieving my account on Roblox after it was suspended due to an unauthorized purchase. A friend gifted me Robux, and when they tried to refund the spent Robux, my account was affected. I have been reaching out to Roblox via their support and email channels, but I keep receiving automated responses directing me to contact a billing specialist. My friend has provided all the necessary details and purchase dates, but we are stuck in a loop with the automated messages. I am unsure how to proceed in recovering my account since Roblox doesn't seem to be taking any action. Any advice on what steps I can take next would be greatly appreciated.

I recently purchased a $20 Roblox card and when I tried to redeem it online, the code did not work. The code on the card appears to be "RIOM8LDTHZ9D5H7Y3k", which seems to be incorrect. I attempted to input it multiple times without success. I returned to the store where I bought the card, but they mentioned they couldn't help since the card was already activated. I would appreciate either having the card properly activated or receiving a refund for the $20 amount I paid.

I'm having trouble accessing my little brother's account. When I try to log in, it prompts me to reset the password due to a security notification. I enter the email associated with the account, the one used to set up the tablet, but I don't receive the password reset email. My brother is disappointed because he has many games on the account and can't access it.

About a year ago, I had a Roblox account named "stickypizza101." Unfortunately, I got logged out and haven't been able to regain access since. I suspect it might have been hacked because every time I try to log in, it claims my password is incorrect despite my certainty it is correct. I believe I had my email or phone tied to the account, but attempts to reset the password yielded no results as I didn't receive any emails or texts. This situation is disheartening as I had significant progress and investments in games like Adopt Me. The account is valuable to me, so if there's a way to recover it and retrieve my items, I would greatly appreciate the assistance. I've tried contacting support via email, but the suggested password reset doesn't work for me anymore. I have screen recordings to verify my ownership of the account. Your help in restoring my account would mean a lot to me. Thank you.

Dear Roblox Support, I recently received a 7-day ban on my account due to an incident with another player in the game. A girl asked me a question related to my religious beliefs, and when I answered honestly, she became upset and mobilized her friends to report and ban me. I feel unfairly targeted for simply responding to a query. Considering my long history with the game since [redacted] and the significant financial investment my parents have made (over $1,[redacted]), I kindly request to have my account reinstated before the ban period ends. I value playing Roblox and hope not to face a permanent ban over this unfortunate misunderstanding. Thank you for your understanding. Sincerely, [Initials]

Hello, I logged into a website similar to Roblox, and it asked me to sign in. Thinking it was normal, I did. However, it turned out to be a hack. The username of the account is "SureSouI" and it was changed to "SureChan." The password was "manache2," but they changed it, as well as the verified email "[redacted]," preventing me from accessing the account. They changed my avatar, password, email, and phone number. I'm afraid they might have added a PIN, blocking me further. This account is crucial to me as it contains Robux, I paid real money for it, and it means a lot to me. It's unfair. I need a new password and PIN as soon as possible; this account has been with me since [redacted]. I hope for a response, not just articles, as they are not helping me. Regards.

I encountered an issue with a pin on my account and reached out to Roblox support. After resolving it on my own, I forgot to cancel the ticket. Later, Roblox disabled 2-step verification and locked me out. Despite multiple emails, I received repetitive requests for proof of ownership that I couldn't provide. I sent screenshots of verification code emails and a notification of 2-step verification disablement, but haven't received a response. I'm concerned about not regaining access as I've invested in the account. I hope to have my account restored soon.

This is regarding my account -lunguss. I went to work with my dad early in the morning after getting no sleep the night before. When I returned home, I went to bed. Later in the night, I discovered I was logged out of Roblox and couldn't log back in using my usual passwords. Upon searching my profile, I noticed the person who accessed it had changed my character. I can share any necessary information to verify ownership of the account. I would like to resolve this by resetting my password, as I've invested a significant amount of money and time into this account. I have not shared my password with anyone and only use my PC for Roblox, Discord, and YouTube. I can provide any details needed to reclaim my account. It's essential to address this before further harm is done.

I recently experienced a hacking incident with my Roblox account. I managed to regain access temporarily by reaching out to Roblox through email and using the "Revert password" link provided. However, the following day, I was logged out again. The hacker not only changed the email linked to my account but also added a pin in my settings, preventing me from making any changes. My username is diamonds dines, and the hacker's username is Tianahqueen1gucci. I kindly request to have the pin removed from my account and the original email address, [redacted], restored. Thank you for your assistance.