The IRS Customer Service Issues

Archive 4

The following are issues that customers reported to GetHuman about The IRS customer service, archive #4. It includes a selection of 20 issue(s) reported June 19, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am patiently waiting for my refund but have not received any documentation yet. I have been consistently checking online for an update on the release date of my check, but unfortunately, there is no information available. During a call in mid-May, I was informed that the release date was scheduled for June 18th, as that was the deadline they had set to process everything up to my husband's debt. However, when I check online, it still shows as "being processed." I am uncertain about how much longer I will have to wait for my refund as I do not have any outstanding debts, yet my money is being held. I believe the amount owed should have already been deducted from my husband's debt, and I am troubled by this situation. Any assistance would be greatly appreciated.
Reported by GetHuman-audreann on Tuesday, June 19, 2018 4:09 PM
I am facing financial difficulties and struggling to pay my taxes as I am currently unemployed. Due to emergency surgery in November and subsequent health complications, including post-concussive syndrome from multiple car accidents, I have faced significant challenges. Losing my home in [redacted], experiencing legal issues with a landlord, and being terminated from work have added to my distress. Despite efforts to resolve my tax situation, including seeking help from Congressional Representatives and exploring business ideas, I have not been successful in negotiating with the IRS. I am now requesting assistance through the Fresh Start Initiative to address my tax debt. Contact me at [redacted] if needed. Sincerely, Dorthea L. Crenshaw.
Reported by GetHuman-dortheal on Tuesday, June 19, 2018 10:23 PM
I have a sizable IRS debt resulting from tax adjustments made for past years in [redacted] and [redacted]. Since taking on a new role as a pastor in January [redacted] and experiencing a 30% decrease in income, it has been challenging to stay current on bills, let alone tackle additional expenses. I seek guidance on either reducing the amounts owed or establishing a manageable payment plan, ideally around $[redacted] monthly. Your prompt assistance in addressing this matter would be greatly appreciated. Thank you. - Joseph S.
Reported by GetHuman-joeysal on Friday, June 29, 2018 2:12 PM
I have received two calls from individuals claiming to be from the IRS regarding 4 issues with my tax filing. The calls threatened potential legal action if I didn't respond within 24 hours. Despite attempts to contact the IRS directly at 1-[redacted], I've been unable to reach a representative, raising suspicions about the authenticity of these calls. The phone numbers used by the callers are [redacted] and [redacted]. During my calls, I encountered a busy signal and later spoke to someone who identified as Dane Hernandez with badge number [redacted]. The background noise suggested a crowded environment, further adding to my uncertainty. Without receiving any prior written communication from the IRS and facing difficulties verifying the callers' identities, I'm left questioning the validity of these calls.
Reported by GetHuman834828 on Friday, June 29, 2018 9:17 PM
There was an issue with my electronic refund where the names were switched. I had to call in to verify my identity, which was successfully completed on February 27th. Despite being assured that the process was progressing during three separate calls, it was not the case. Finally, on June 15th, I was informed that the verification was not finalized, well beyond the 9-week waiting period. Now, I am told to wait another 9 weeks due to the IRS mistake. I find it frustrating that they hold me accountable for interest when I owe them, but there is no recourse for their oversight. I am disappointed with the delays and lack of accountability on their end.
Reported by GetHuman-jprice_ on Monday, July 2, 2018 5:31 PM
I have submitted two amended returns for tax years [redacted] and [redacted]. My sister overlooked claiming the Earned Income Credit (EIC) on both filings, and for [redacted], she also missed claiming my nephew as a dependent. I have already received the refund for the [redacted] amended return promptly. However, the [redacted] amended return has not even been acknowledged as received or processed on the "Where's My Amended Return" site. Although an IRS representative confirmed receiving it on 4/2/18 and mentioned it was still in the processing stage, it has yet to reflect on the website or automated phone service. The site advises reaching out to the IRS if the status is not updated within three weeks. I am eager for any insights on the processing status or any relevant information regarding my [redacted] amended return.
Reported by GetHuman-crazyina on Sunday, July 8, 2018 8:47 PM
I have not yet received my refund. Despite being informed multiple times over the phone that there is no information available, the latest call assured me my case would be prioritized for manual review instead of relying solely on automated processes. It has now been over a month since this assurance was given, and there have been no updates on the website or through other channels regarding the status of my refund. The return is error-free and there should be no delays, making the lack of communication after over 3 months quite frustrating. I am uncertain if any action is required on my part for the refund, if there are any underlying issues, or when I can anticipate receiving it.
Reported by GetHuman-catpinch on Tuesday, July 10, 2018 4:51 PM
I am in need of evidence regarding my ongoing tax filing problems related to my identity. I am currently in the process of redetermination for my Supplemental Security Income benefits due to my disability. Upon receiving a notice from Social Security requesting this documentation for my redetermination, I realized that my Tax Record and Social Security process have been influenced by identity theft issues. Despite being disabled and unemployed since the mid-2000s, someone had falsely reported earnings using my name for a period of 3 to 4 years. I have already taken steps to rectify this situation with the IRS, who confirmed that the matter has been addressed. All that is required now is proof of this incident for Social Security. The precise request from Social Security is: "PROOF FROM IRS OF ONGOING TAX FILING ISSUES WITH YOUR IDENTITY." Please feel free to contact me via phone at [redacted] or by email at [redacted] for further details. Thank you.
Reported by GetHuman-effort on Wednesday, July 11, 2018 10:07 PM
I am gathering all this information for my daughter who will be starting college next month. I was given a list of documents to obtain for her and us, her parents. The school requested a Verification of Non-filing letter for [redacted] and [redacted], Student Wage and Income Transcript for [redacted]/[redacted], Wage and income status for the parents for [redacted], and a Tax Return Transcript for the parents for [redacted]. I am unsure if the form [redacted]-T will fulfill all these requirements. Specifically, I am confused about where to input my daughter's information on the form for the verification of non-filing since she has not filed taxes before. Would she fill in her details at the top under "Name shown on tax return" in section 1a? This part seems unclear to me.
Reported by GetHuman897266 on Thursday, July 19, 2018 5:29 PM
I received a letter from the IRS, signed by Shundesta L. Callicut from Dept. Mgr. Accounts Management, stating they were unable to consider my Injured Spouse Allocation as I filed my original return differently. I am confused about this. The [redacted] numbers provided do not work from Canada, so I need assistance. Please contact me at 1-[redacted]. Thank you.
Reported by GetHuman-gotgo on Thursday, July 19, 2018 5:34 PM
I have been on Social Security Disability for approximately two years now and recently received WIPA information in the mail. I am working within my allowed monthly earnings after the 9-month period and need assistance in reporting my weekly hours. I am unsure whom to contact to report my hours or when my 9-month mark is approaching. It's essential for me to understand how to stay within the income limit while maximizing my earning potential. I currently earn $1,[redacted] before deductions, which decreases after Medicare deductions. I receive two separate payments each month and am looking to advance my career to enhance my financial stability. However, I am concerned about the impact of a potential pay raise on my disability benefits. I have tried reaching out to the Social Security Office without success and urgently require guidance on the steps to follow. If someone could provide me with clear instructions regarding reporting my hours, it would greatly alleviate my worries. Thank you for your assistance in this matter.
Reported by GetHuman900290 on Friday, July 20, 2018 3:34 PM
Es la primera vez que mi esposo está haciendo sus impuestos y nos llegó una carta del IRS para una cita en la oficina de Manhattan. Fui el 17 de mayo con todos los documentos solicitados. Tras verificar nuestra identidad, me indicaron que todo estaba en orden, pero que debía esperar de 4 a 8 semanas para el reembolso. Después de 9 semanas sin novedades, llamé y me informaron que el número ITIN se descontinuó. Debo solicitar un nuevo PIN. Estoy preocupada porque realicé mis impuestos y abrí una cuenta bancaria con este número. No entiendo por qué el estado me reembolsó sin problemas si el número está descontinuado. Agradezco su ayuda para resolver este inconveniente.
Reported by GetHuman-motaermi on Tuesday, July 31, 2018 12:20 PM
I am interested in purchasing a foreclosed property that has several IRS liens on it. The property is currently scheduled for a sheriff's sale, through which the liens will be removed. I am currently in negotiations with the mortgage company holding the default note on the property to potentially acquire it before the sheriff's sale. If successful in this negotiation and pay off the mortgage lien, I would like to discuss settling or paying off the IRS liens. I would appreciate guidance on who to contact regarding this matter. You can reach me at [redacted], Justin A. The property I am interested in is located in Hanover, PA, York County. I have experience in purchasing foreclosure properties at sheriff's sales. Thank you in advance for any assistance you can provide.
Reported by GetHuman-aiellosc on Wednesday, August 8, 2018 1:12 AM
I have been paying owed taxes to the IRS for almost 10 years. I tried to settle and submitted paperwork. The agent assigned to my case didn't respond after multiple calls and then sent a rejection without returning my $[redacted] settlement check. I refuse to pay the bills without that returned check. After all this time, it's frustrating they wouldn't settle for the $[redacted]. Please reach out promptly as I need the money back before making any payments. It's disappointing that no one returned the check and simply denied the settlement. Contact me at the earliest convenience to rectify this issue. Thank you.
Reported by GetHuman986265 on Monday, August 13, 2018 5:17 PM
Hello, I completed my refund process with my tax preparer a few months ago, but I have not received it yet. I have been inquiring about the delay and received various reasons for the hold-up. Initially, I was told that some paperwork was missing from work, then there were identity verification issues. I would like to know if all investigations have been completed and when I can expect my refund. Managing everything alone after the passing of both my parents has been challenging. This situation has been troubling for me. I filed at Liberty Tax Service located at [redacted] Warren Street Dorchester [redacted] with tax preparer Chanel Williams. I go by the initials J.F. and my social security number is [redacted]. Thank you.
Reported by GetHuman-joelfau on Friday, August 17, 2018 3:14 PM
We recently had our taxes done incorrectly by a prior tax office for the [redacted] tax year. Throughout [redacted], we paid roughly $[redacted] per month, totaling at least $[redacted]. A different tax office informed us we had overpaid and assisted us in filing an amendment for [redacted]. However, we have not received any updates on this yet. Upon contacting the IRS, I was informed they applied the payment to an outstanding balance we didn't have. The initial error was our house being categorized as a business, leading to a mistakenly paid capital gains tax of $10,[redacted] when we sold the house. Our newest accountant clarified this error, stating we should have never been charged the capital gains tax. I seek clarification on what happened to the payments made throughout the year. Thank you, Arine J.
Reported by GetHuman-arinejet on Monday, August 20, 2018 7:29 PM
I submitted my tax return in February, and it was supposed to be released on March 8th. However, the IRS required a review because I mistakenly marked "disabled" when asked if my spouse works. Although she does not receive a check, I provided that information as a clarification. After speaking with a representative and being informed that I should receive it by May 10th with any necessary deductions, I have yet to receive any updates. Additionally, TurboTax wouldn't allow me to e-file my state return, so now I have to print and mail it. Unfortunately, my printer is not working. I have not received any further communication from the IRS besides a generic message stating my refund is being processed and a date will be provided later. This has been the status for months now.
Reported by GetHuman1043280 on Monday, August 27, 2018 7:46 PM
I filed my federal taxes on February 15, [redacted] and was supposed to receive it on 3/8/18. I received a letter stating they were reviewing my taxes. I spoke with a live person who mentioned that due to identity theft and other reasons, the IRS is reviewing many returns. They told me I should have mine by May 10, [redacted], but it's now August 27, [redacted], and my return is still being processed. TurboTax didn't allow me to file electronically, so I had to print my state return to mail it, but I don't own a printer. When asked if my spouse worked, I said no, mentioning they are disabled, though they don't collect disability. I have not received any further letters regarding this issue.
Reported by GetHuman1043280 on Monday, August 27, 2018 8:01 PM
I've been receiving repeated phone calls threatening me with police action. I'm unsure about the situation and urgent to speak to someone right away. I've only been getting automated messages without the chance to connect with a live person. Whenever I've tried to verify their identity as IRS agents, some have abruptly ended the call, while others persist on pressuring me without addressing my concerns. It feels like a scam, especially since they keep insisting on getting my social security number. Please provide some guidance as I'm concerned about potential identity theft. Thank you for your prompt attention.
Reported by GetHuman-pgurode on Tuesday, August 28, 2018 8:16 PM
I have neighbors who recently moved into the area and are taking advantage of my computer systems by downloading unauthorized software. They have a business named Discovery House that shows inflated earnings. They are using unacceptable methods to pressure me to leave my property. Their connections to various businesses and advanced equipment extend beyond what is publicly known. I have reported their actions to the FCC and Federal Trade Commission as they access my devices and utilities without permission. This large operation has not been fully disclosed online. They have connections to career schools nearby and have intruded on my privacy in multiple ways. The situation seems like a violation of my civil rights and state and federal laws. I believe they are conducting illegal activities, and I hope they are held accountable for their actions.
Reported by GetHuman-bibomac on Wednesday, August 29, 2018 8:06 PM

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