Tinder Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Tinder customer service, archive #1. It includes a selection of 20 issue(s) reported March 15, 2016 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I downloaded the Tinder app and signed in with Facebook. When prompted to enter my phone number for a confirmation code, I tried with and without the country code. Despite changing the country code to 'Kenya +', I never received the code. The error message "There was a problem getting your code. Please try again later" keeps appearing. What steps should I take to resolve this issue?
Reported by GetHuman-jadventu on martedì 15 marzo 2016 04:52
I recently installed the Tinder app, but I am unable to log on. The app was working fine for the past two weeks, but suddenly I can't access it. I've tried uninstalling and reinstalling it four times, updated my Facebook, and even restarted my phone, but it still doesn't work. I'm new to San Francisco and would like to make new friends using the app. Can anyone assist me with this issue?
Reported by GetHuman-myleenst on venerdì 18 marzo 2016 21:54
I am having a prolonged and inefficient email exchange with the Tinder team, particularly with Danielle. My account has been inexplicably blocked without any prior notice or explanation, and despite numerous messages, no practical solution has been provided. To my dismay, Tinder has ceased to respond to my inquiries. Adding to my frustration, I am unable to deactivate or delete my account without signing in, a task made impossible due to the account block. As a regular social media user, I must highlight Tinder's unhelpful behavior if the issue persists. If a resolution or a satisfactory response is not provided promptly, I will be compelled to publicly disclose this negative experience with Tinder across various social platforms. The safety concerns regarding Tinder must be brought to light, and I intend to do so shortly. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-zioria on sabato 19 marzo 2016 20:07
Hello, I am reaching out for help regarding a connection I made on Tinder. I had a meaningful conversation with someone last night, whose name starts with J, is 21 years old, and attends UMD. Our interaction was around 4 am on April 3rd. Unfortunately, the profile somehow vanished, and I am unable to find the person. Despite my efforts, I have not been able to reconnect. I am hopeful the platform's support team can assist in re-establishing this connection. Your prompt attention to this matter would mean a lot to me. Thank you.
Reported by GetHuman-kanurir on domenica 3 aprile 2016 22:21
I encountered freezing issues with the app initially, so I closed it and removed it from my phone. Despite trying various solutions, the problem persisted, leading me to uninstall and reinstall the app. However, upon reopening it, I realized that a conversation I had with a girl was missing. Now, the freezing problem has resurfaced. I have refrained from deleting the app due to messages from two girls that I don't want to lose. The app consistently freezes on the last viewed profile, causing my phone to either shut down with a white screen displaying the apple logo, or function sluggishly and occasionally shut down. I am reluctant to lose my conversations or have to swipe through profiles again. Each time I reinstalled the app, previously swiped profiles reappeared. I seek assistance in preserving my messages and resolving the freezing issue, as this has occurred for two consecutive days after I paid for full access. If the problem persists, I would appreciate a refund.
Reported by GetHuman-mlimonce on mercoledì 11 maggio 2016 05:12
I created a Tinder account with a phone number, but I forgot the number later on. This account had a Tinder Plus subscription. Unable to access it, I opted to create a new account through Facebook. However, when I tried to get Tinder Plus for the new account, it informed me that the subscription was still active on the old account linked to the forgotten phone number. I waited for the old subscription to expire before purchasing a new one for the current account, which I just did today. Despite being logged into the new account during the purchase, the subscription ended up linked to the inaccessible old account. I now seek guidance on deleting the old account and obtaining a refund for the $9.99 wasted on an unusable Tinder Plus subscription due to the login issue stemming from the forgotten phone number.
Reported by GetHuman-kayremar on giovedì 26 aprile 2018 12:37
I am uncertain about the incident that led to my account being inactive on Tinder two Mondays ago. I was in communication with a potential date, and now my matches are gone, leaving me frustrated. It appears that Tinder prioritizes profit over customer satisfaction. Receiving automated responses prompting me to read the terms of service is not helping. I have always abided by the rules of dating platforms, and I seek clarification on why my account is inaccessible. It is disheartening to see a company that is meant to foster connections actively avoiding addressing user concerns.
Reported by GetHuman-davestar on giovedì 3 maggio 2018 19:21
I met someone on Tinder who I thought was perfect, but turned out to be a pedophile. The authorities are involved, but they can't press charges without him actually committing a crime. I have proof in texts that he is a danger. I want Tinder to take action to prevent him from using their platform to find victims. How can I protect my daughter and others from this predator? I believe Tinder should not allow him to use their service. How can I send the proof to Tinder and ensure our safety? The police have confirmed the texts are concerning. What steps can be taken to stop him? He targets single moms with young daughters. I want to prevent him from hurting anyone else. I have evidence of his intentions. He is a 48-year-old man making inappropriate advances towards my 11-year-old daughter.
Reported by GetHuman-nnava on venerdì 4 maggio 2018 12:35
I need to correct my age range from 57-67. The current one is too young. When I use the carousel and click on likes, I always see a pink circle at the end showing no interest. I believe there are men who liked me, but they never appear in the carousel. During a recent storm, my computer froze while talking to a man, and I lost contact with him. I'd like help finding him. I accidentally updated my account yesterday and would like to undo that change. I prefer speaking with a person rather than texting. Please call me at [redacted], as I don't use text messages on the computer. I truly need assistance. If I don't hear back, I may need to cancel despite not wanting to. Your help is greatly appreciated. Thank you for your attention. Can you please assist me?
Reported by GetHuman652807 on venerdì 4 maggio 2018 18:09
Recently, all of a sudden, I stopped receiving messages on Tinder. This was odd as I was having good conversations just two days ago. In an attempt to resolve the issue, I uninstalled and reinstalled the Tinder app, a method that had worked for me in the past with similar problems. However, upon logging back in with my Facebook account, I realized that all my matches and conversations from the past week were missing. I tried logging out and back in but encountered the same problem. Then, I tried logging in using my phone number, and this time I could see my matches and conversations. One match informed me that he noticed I had two accounts and that sending messages to the other account was not successful. Another match even reached out to me through Facebook messenger, concerned that I had not been responding. I am unsure how to resolve this issue and merge my accounts.
Reported by GetHuman-seraylae on domenica 6 maggio 2018 07:58
As a member of Tinder, I want to share my alarming experience with a man I met on the app. Initially, our relationship seemed perfect, but after 8 months, he started making disturbing comments about my 11-year-old daughter, confessing to being a pedophile. Despite reporting him and having the authorities involved, no charges can be pressed without concrete evidence of criminal activity. I strongly believe that platforms like Tinder should take preventive action to stop individuals like him from using their services to target vulnerable individuals. I have preserved text messages as proof of his intentions. I urge Tinder to review this evidence and consider banning him to protect others. My main concern is ensuring the safety of my daughter and myself. I am apprehensive about revealing my identity to him and request guidance on securely submitting the texts to Tinder without jeopardizing our safety. Any assistance in this matter would be greatly appreciated. You can reach me at [redacted]. Thank you for your attention to this urgent matter and I look forward to a prompt resolution to prevent further harm.
Reported by GetHuman678116 on sabato 12 maggio 2018 14:27
Hello Tinder Team, I am reaching out for the second time asking for assistance. I have yet to receive a response. Last month in April [redacted], I signed up for Tinder Gold and was charged $29.99. After about a week of using the app, I decided it wasn't for me and deleted my profile and cancelled my account. Today, I noticed another charge of $29.99. I tried to log in through the website and it seems to think I am a new user. I am requesting your help to ensure my account is fully cancelled, all personal data is removed, and a refund for this month as I have not used the service. It's clear from your records that I have not logged in since cancelling. Below is my original order information: (Order info) Order number: GPA.3[redacted]-5[redacted]1..0 Order date: Apr 10, [redacted] 7:03:03 PM PDT Thank you for your assistance, T.D.
Reported by GetHuman682812 on lunedì 14 maggio 2018 16:11
I recently matched with Aryan, the Director at Kess Clothing. He initially appeared kind and polite, discussing work and complimenting me. However, the conversation soon turned uncomfortable as he began pressuring me to share private photos, insisting it was safe and expressing interest in a friendship. I grew increasingly uneasy with his focus on sexual topics, especially given my recent divorce. Despite my efforts to change the subject, he persisted and even requested personal information about my family and location. He claimed to be a designer for Victoria's Secret Lingerie and offered to create a design for me. He avoided sharing his own details and used a false name. After realizing the situation, I reached out to the hotel where he claimed to be staying, but they had no record of him. I became concerned about his intentions, especially after being banned from Tinder and discovering offensive screenshots he had taken. His continuous pressure to exchange explicit images made me feel violated and anxious. I urge Tinder to investigate such behavior promptly for the safety of their users.
Reported by GetHuman-praptime on lunedì 14 maggio 2018 17:47
I was chatting with someone today around 7:10pm Eastern Time, and suddenly his profile and our conversation vanished. We started talking two days ago, discussing our zodiac signs - he's a Leo born on August 1st, and I'm a Pisces. I didn't delete him, and I'm sure he didn't delete me either. I'm unable to recall his name, but he's 36, resides in Fairfax, VA, is a business owner, and lives about 12 miles away from me. He mentioned he was new to the app and wanted to explore. Can you please help retrieve my recent matches and conversation history from May 15th to May 17th? I'd appreciate any assistance in finding him. Thank you.
Reported by GetHuman-nurysair on venerdì 18 maggio 2018 00:56
Good afternoon, I encountered an error message ([redacted]) when trying to log into my Tinder account, indicating that it was either removed or banned for violating terms of service. I did not receive any notification or reason for this termination and suspect unjust reporting by other users due to my transgender identity being prominently displayed. Despite Tinder's inclusive stance on gender, I feel discriminated against and unfairly targeted. This recurring issue affects not only me but others in similar situations, and such discrimination should not be tolerated. Best regards.
Reported by GetHuman-verospic on martedì 22 maggio 2018 00:44
Subject: Tinder Account Issue for H. Fisher Hello, In December [redacted], I subscribed to Tinder Gold Membership. After upgrading my phone shortly after, I encountered difficulties logging into my Tinder account. The app keeps indicating that the account I am trying to access belongs to another person. Despite multiple attempts over the past year, following email instructions and even creating a new account, I have been unsuccessful due to the app recognizing my existing account. I seek assistance in restoring access to my account. Your guidance on the necessary steps to resolve this issue would be greatly appreciated. Thank you, Howard Fisher
Reported by GetHuman708460 on martedì 22 maggio 2018 17:38
Hi, I have a Tinder account under the name Jeffrey P. in Canada, Ontario. I signed up for Tinder Plus on May 20th for $11.67 per month for 12 months, expecting monthly charges. However, Tinder charged me for the full 12 months upfront, which was not clear in the subscription details. I would like to cancel my Tinder Plus subscription and receive a $[redacted].99 refund as I feel misled by the payment terms. I have contacted my credit card company, and they advised me that this could be considered fraudulent due to the lack of transparency in how the charges would be processed. Please address this matter promptly. Thank you.
Reported by GetHuman708936 on martedì 22 maggio 2018 19:39
I have discovered a profile in Seoul using my pictures, including some of a minor. These images were taken from my old profile, which I deleted due to this situation. Although I don't know the user's name, location, or contact details, friends have informed me about this profile in Seoul. It is using my photos inaccurately, posing a threat to my job security and safety as a member of the U.S. Armed Forces. I am seeking help to have it removed from Tinder. The profile belongs to JY KIM, claiming to be 32 years old. It lacks a bio but features Korean text in some photos. Thank you for your assistance.
Reported by GetHuman-salvadom on martedì 22 maggio 2018 23:14
I recently decided to reset my matches on Tinder to start fresh, as everything was going smoothly with about [redacted] matches coming in daily. After deleting my account and recreating it exactly as before, I stopped receiving any new matches. Despite trying to create a new account using only my phone number and email, the issue persisted. I've noticed that I keep seeing the same people repeatedly and even after adjusting my location settings and increasing my search range, no new profiles appear. Today, I encountered a situation where someone added me on Snapchat after allegedly matching with me on Tinder, although I haven't seen any matches on my account. I'm uncertain whether this is linked to a glitch in the app or my phone. Your assistance with resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-lightsta on giovedì 24 maggio 2018 05:35
Some time back, I switched mobile devices. When I reinstalled Tinder and tried to log in with my Facebook account, I discovered I had two different accounts on Facebook. This resulted in me creating a new account on Tinder instead of signing into my previous one. Unfortunately, I can't remember the password for the Facebook account linked to Tinder. To make things more complicated, both my Facebook accounts have the same email, so changing the password affects the wrong account. This has left me unable to access my Tinder account because I can't manage the right Facebook account. I would like to either delete the Tinder account or gain access to it so I can create a new account connected to my current Facebook account. Can someone please help me with this issue?
Reported by GetHuman715705 on giovedì 24 maggio 2018 20:41

Help me with my Tinder issue

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