Tinder Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Tinder customer service, archive #2. It includes a selection of 20 issue(s) reported May 24, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm Danielle L. from Cambridge. Recently, I received screenshots of a Tinder account using my photos under the name Holly, 20 years old, located within a 15-mile radius of me. I want to clarify that I don't have a Tinder account and never authorized anyone to use my photos. I'm concerned about the intentions of this account holder, which seem potentially harmful. My friends have reported this fake account, and I urge you to remove it immediately as it violates your data policy by indulging in identity theft and unauthorized use of personal data. This account, using my images and a false name, must be deleted promptly. Thank you.
Reported by GetHuman-dellylak on jeudi 24 mai 2018 21:06
I signed up for a one-month subscription on Tinder and only used it for two weeks before cancelling my account. Despite deleting my account, I was charged an additional $30. I have tried to follow the advice of a customer service representative to access my deleted account and cancel it, but I cannot log in. I demand a full refund of the $30 that was charged unlawfully. If this issue is not resolved promptly, I will escalate it to my bank as a fraudulent transaction. I have been reaching out through emails without a satisfactory response, and I am considering legal action if necessary.
Reported by GetHuman720108 on samedi 26 mai 2018 21:47
I encountered an issue logging into one of my two accounts. I had one account for myself and another for a toy representing our group. We created a Tinder account for fun, but it was deleted due to numerous reports. I checked the community guidelines and found no violations. The account was purely for entertainment, not to deceive or offend anyone. I never sent any inappropriate messages. The review seems hasty as anyone swiping right could easily see it was for entertainment. Many people enjoyed it, with over [redacted] swipes. I would appreciate an explanation for the account's deletion, rather than it being removed without clarification. Thank you, Chelsea (hoping my message does not lead to my account deletion).
Reported by GetHuman722792 on dimanche 27 mai 2018 14:34
After completing a profile form on your site and exiting at the payment stage, I unexpectedly started receiving matches from Match.com. It appears that Match.com obtained my data from your platform and enrolled me without my consent. This violation of my privacy concerns me greatly. I urge you to prevent Match.com from accessing customers' details without permission, including email addresses. I contacted Match.com at [redacted] and spoke with customer service agent "Jerry," ID # [redacted]. Jerry assured me that he would deactivate my account, but sadly, no supervisor was available for further assistance. I am prepared to escalate this issue to the Attorney General for resolution.
Reported by GetHuman-ksackett on jeudi 31 mai 2018 14:01
Dear Support, I am reaching out for the 7th time regarding an issue with my account. I have provided all necessary details and supporting documents to resolve the problem. The trouble began when I couldn't log in after upgrading my account, which was initially registered in Thailand with a tourist SIM number. Upon moving to Moscow for the FIFA World Championship, my account was flagged by Tinder due to the location change, requesting a code sent to the Thai number, which I no longer have access to as it was just a tourist SIM card. I have made multiple requests to Tinder's support team via email, providing detailed explanations and even including a selfie as requested. Despite my efforts, creating a new account proved futile as my Apple ID was still linked to the previous one. I have since canceled the subscription via my Apple ID to avoid being charged for an unusable app. I hope for a prompt resolution to this matter. Please reach out to me at [redacted] (my Apple account for verification) or call me at +7 ([redacted]) [redacted]-19-91 if further information is needed. Your urgent attention to this issue is greatly appreciated. Regards, Alex
Reported by GetHuman-arkhayda on samedi 2 juin 2018 03:12
I accidentally signed up for Tinder back in February, thinking it would only cost me £11 to see who liked my photo. However, Tinder charged me for a year's subscription upfront, which was a surprise as I expected it to be £11 per month. Unfortunately, I lost access to my old Facebook account named DawnIrene after dropping my phone. I've been trying for 5 months to recover my Facebook account by contacting Facebook with no luck. This has resulted in me not being able to access my Tinder account, and I feel like I've wasted my money. I've been unsuccessful in reaching Tinder for help as well. I hope someone can assist me in getting access to my account, canceling the subscription, and getting a refund. I am frustrated and let down by this situation.
Reported by GetHuman741598 on samedi 2 juin 2018 05:54
I deleted my Tinder account four months ago due to a new relationship and uninstalled the app. For some reason, my paid subscription was renewed even though I don't have an active account. The transaction was processed automatically. Please cancel this subscription immediately as it's a misuse of my credit card details. Thank you, [initials] --- Forwarded Message --- From: Google Play <[redacted]> Date: Saturday, June 2, [redacted], 14:41 Subject: Your receipt for the order on Google Play from 06/02/[redacted] To: <[redacted]> Google Play Thank you. Your subscription with Match Group, LLC on Google Play has been renewed. Order Number: GPA.3[redacted]-5[redacted]0..0 Order Date: 06/02/[redacted] 14:41:43 IDT Item Price Tinder Plus (Tinder) [redacted].00 ₪ for six months Subscription for six months - Auto-renews on 12/02/[redacted] Total: [redacted].00 ₪ for six months (including VAT of 0.00 ₪) Payment Method: Mastercard-[redacted] By signing up for the subscription, you agreed to be automatically charged every 6 months on the payment method provided. You can cancel anytime (more information). Questions? Contact Match Group, LLC. Google Play All kinds of entertainment in one place, available anywhere. For more information › Google Payment Ltd. authorized and regulated by the Financial Conduct Authority in the UK as an electronic money institution. Google Payment Ltd.'s FCA registration number is [redacted]. View your order history on Google Play. Review Google Play's refund policy and terms and conditions. For help, please visit the Google Play Help Center. For more information about Google Payments, visit the Google Payments Help Center. Do not reply to this message. © [redacted] Google | All rights reserved. Google Commerce Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Reported by GetHuman-znadav on samedi 2 juin 2018 11:55
I recently discovered that my matches have been removed from my page without me unmatching them. Despite having them still on my page, they are not receiving my messages as they confirmed to me. They cannot see me, my pictures, or our conversations. I even purchased a ticket to meet one of my matches, and now it seems like a waste due to issues with Tinder. I am a paying member and this situation is disappointing. I contacted Tinder's Technical Support yesterday, but the problem remains unresolved. I find Tinder's Technical Support to be frustrating in this matter.
Reported by GetHuman-ekornych on samedi 2 juin 2018 20:51
After logging into Tinder with Facebook, I encountered an error message. I recently joined Tinder, sent two harmless messages, and strictly followed the Terms of Service. However, upon contacting support, I received a message stating my account was banned due to a violation. I stress that I did not breach any guidelines. The only detail I modified was my profile to reflect that I am a Trans Woman. If this is the reason for the ban, I need this matter urgently addressed as it is unjust.
Reported by GetHuman-eleylan on dimanche 3 juin 2018 01:19
Hello Tinder team, I am facing a dilemma. A week ago, my Facebook account was unexpectedly disabled. Despite submitting an appeal, I am uncertain when it will be re-activated. The issue is that my Tinder account is linked to Facebook, preventing me from accessing Tinder. My main concern is regaining access to my original Tinder account without creating a new one. I have Tinder Plus on my current account and receive notifications, complicating matters if I were to start anew. Is there a way for you to manually unlink my Tinder account from Facebook and connect it to my phone number instead? Please respond to the email associated with my Facebook login. Thank you.
Reported by GetHuman746010 on dimanche 3 juin 2018 21:10
I recently downloaded the app and have been using Tinder for a while now. I receive notifications when I have a message, but when I try to check my messages, nothing appears. The blue circle keeps spinning, and the messages won't load. Despite getting notifications about new messages, I can't see them. I have attempted to resolve this by restarting my phone, but the issue persists with the messages not loading. I usually log in via Facebook, but now it says I can't log in that way and keeps prompting me to try again later. I decided to uninstall and reinstall the app, but now all my super likes and previous messages have been erased. I'm confused and frustrated about what has happened.
Reported by GetHuman757930 on mercredi 6 juin 2018 22:17
I experienced a technical issue while trying to log in to my Tinder account. Despite multiple attempts, I was only given the options to create a new account or log in through Facebook, which I preferred to avoid. Eventually, I had to choose the Facebook option as I was unable to access my account. However, this led to unwanted pictures from Facebook being displayed, and unable to remove them, I ended up deleting that account, thinking I had accidentally created a new one. Subsequently, whenever I tried to log in via my phone number or Facebook, an error message would appear. This has caused me to lose all my matches, messages, and accumulated "super likes." I am frustrated and disappointed by this situation and would like my original account and all its information restored. The account name is gorgar.
Reported by GetHuman758741 on jeudi 7 juin 2018 03:50
I created my Tinder account on Thursday, May 31, [redacted], by connecting it to Facebook. Initially, everything was running smoothly with plenty of matches. However, on Sunday, June 3, [redacted], when I tried to access the app, I received an error message saying I couldn't log in. Even after multiple attempts, including reinstalling the app, the issue persisted. I eventually had to create a new Tinder profile, which also got deleted after an hour of usage on June 7, [redacted]. I'm puzzled about why my account keeps getting deleted repeatedly. I await your response. - Ciara
Reported by GetHuman-cmcsocce on jeudi 7 juin 2018 08:03
I signed up for Tinder a week ago, but I could only log in for a day before being unable to access my account. When I attempt to log in, it keeps redirecting me to the "create a profile" page in a loop. I initially set up the account on my desktop, but now I can't log in using either desktop or mobile. Despite trying troubleshooting steps like clearing my browsing history and restarting my computer, I still can't access my account. Could you please check if there is a profile under my name on Tinder? If there is, I would like guidance on how to log in and delete it as I no longer wish to be on the platform. My name is Brian. You can reach me at [redacted] or email me at [redacted]
Reported by GetHuman-zenmizu on jeudi 7 juin 2018 11:02
Hello, I would appreciate your help with an issue I encountered. My name is Ron Parady, and you can reach me at [redacted] or [redacted]. I originally joined Tinder on my phone but uninstalled it. Upon reinstalling it about a month ago, my account was still there without any Facebook connection, which was fine. However, one day my grand-daughter used my phone, and since then, I have been unable to sign in. In my attempts to rectify the situation, I changed passwords, created new accounts, and linked them to Facebook, causing more confusion. I would like to regain access to my original account as I had been communicating with some individuals on it. If any association was made to a Facebook name, it could be brycelee lucas (Grand-Daughter). Aside from that, I lack any further details. Thank you for your assistance. Regards, Ron
Reported by GetHuman-ronbilo on jeudi 7 juin 2018 20:21
Hello. I have an embarrassing situation to share. This morning around 10 am, while using the app, I unintentionally subscribed to a 1-month plus subscription. I was just trying to check the features and ended up subscribing without realizing. It seems my iTunes settings from an earlier purchase were saved, making the process automatic. Although it's only $13, it means a lot to me right now. I may be able to afford it again in a month or two, but for now, could you please assist with a refund? Any support you can offer would be greatly appreciated. Feel free to ask for any information you may need. Thank you.
Reported by GetHuman-onlinedu on vendredi 8 juin 2018 01:25
I want to report a disturbing situation involving a user named Travis Romain from Lompoc, CA, who is around 32 or 33 years old. My friend encountered him on Tinder over a year ago, and since then, he has been subjecting her to ongoing mental, physical, and emotional abuse. He manipulates and controls her, while engaging in multiple sexual relationships with other women through the app, potentially spreading STDs. Sadly, my friend contracted gonorrhea from him. I am deeply concerned about the dangerous behavior he exhibits, and I fear for other women who may connect with him. It is heartbreaking to witness my friend trapped in this abusive cycle. I hope by sharing this, I can raise awareness and prevent others from falling victim to his harmful actions.
Reported by GetHuman-erialc on vendredi 8 juin 2018 05:22
I would like to cancel my account because of a negative experience I had on a date. I met a match named "Feren" and we went out together. Despite having a good time, things took a bad turn when she asked me for money later and I declined. She reacted angrily and accused me of unpleasant things via text. This incident has greatly affected me as it was my first date since my wife passed away three years ago. I wish to remove this from my life by canceling my Tinder account entirely.
Reported by GetHuman764097 on vendredi 8 juin 2018 18:39
I registered on Tinder on May 16, [redacted]. Today, June 9th, I encountered an issue with my Android app. When I tried to log in, it didn't allow me access as my account seemed to have vanished. The app kept prompting me to sign up via Facebook, which I don't have. Eventually, I used my phone number and received six codes to create a new account. However, none of my previous account information, pictures, or history appeared. Now, I seem to have two accounts with the same details. I'm concerned that my original account may have been compromised or is in danger. I can't find a phone number to reach out for help. Could you please investigate my account activity and help me locate my original account, which is 24 days old? I urgently need to remove the account I created today.
Reported by GetHuman766026 on samedi 9 juin 2018 11:25
Yesterday, I was thrilled to match with Sarah, but when I tried to contact her the next morning, her profile disappeared. Now, every time I try to restore our connection, I'm being prompted to pay. I'm frustrated because this policy wasn't disclosed when I signed up. Please, act ethically and help me reconnect with Sarah. Thank you, Paul
Reported by GetHuman-murciano on samedi 9 juin 2018 14:31

Help me with my Tinder issue

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