Tinder Customer Service Issues

Archive 73

The following are issues that customers reported to GetHuman about Tinder customer service, archive #73. It includes a selection of 20 issue(s) reported November 28, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I created a Tinder account using my boyfriend's photos to show people who I was searching for on the app. We decided to both be verified, and everything went smoothly. However, I recently found out our account got banned, even though we made sure to display our faces this time. We were getting positive feedback from girls and couples we were interested in, so we're confused about the ban. I hope Tinder can help us restore our account so we can continue connecting with the people we were interested in. Thank you. - Safiye
Reported by GetHuman-alimurh on Sabtu, 28 November 2020 pukul 13.59
Hello, I would like to express my deepest apologies for my previous actions that led to my ban from the platform. I attribute my behavior to a combination of dealing with depression post-breakup and feelings of loneliness. I am eager to re-enter the dating scene, engage in conversations, and meet new people, which is why I value the platform Tinder. I am committed to being a respectful and supportive user going forward. I sincerely request your assistance in lifting the ban on my profile to help me overcome this difficult time. I understand that my personal struggles are not your responsibility, but I am hopeful for a second chance. If given the opportunity, I am willing to subscribe for a year and promise to treat both the app and its users with the utmost respect. I hope for a positive resolution and even if it is not possible, I wish the team handling these matters a successful week. Best regards, PS: My account was associated with my phone number +[redacted].
Reported by GetHuman5503261 on Ahad, 29 November 2020 pukul 18.00
I want to bring to your attention the presence of Greg Voss on your platform. Greg Voss, who goes by various email addresses, is active on numerous dating sites across different countries. Typically, he does not upload his picture but occasionally uses genuine accounts alongside fake ones on websites such as Match and Meetville. Greg engages in inappropriate behavior on these platforms, targeting young women aged 18-25 while being a 41-year-old father. He manipulates conversations, portrays himself as a victim of past relationships, gains trust, and solicits explicit images through text and video chats. Despite claiming to be sweet and romantic, he fabricates details about himself, leading to sudden disappearances once exposed. His real identity is Gregory Voss, reportedly employed at Big Number One Motorsports in Homewood, Alabama, residing in Adamsville, Alabama. He can be contacted at [redacted] or through email addresses like [redacted], [redacted], [redacted], and [redacted] It is crucial to address this issue promptly.
Reported by GetHuman5509273 on Selasa, 1 Disember 2020 pukul 13.10
I recently shared a lighthearted comment about my age, jokingly stating I was 15 even though I am actually 18. Unfortunately, I was unexpectedly banned from my account following this exchange. Despite my efforts to reach out via email and provide my ID for verification, I have not received a response. I value the connections I had with other users and believe the ban is unwarranted as my intentions were not malicious. I kindly request for the ban to be lifted so I can continue engaging with the friendly individuals I interacted with on the platform.
Reported by GetHuman5511155 on Selasa, 1 Disember 2020 pukul 20.56
Subject: Account Suspension Inquiry I believe there has been an error in suspending my account on Tinder. The abrupt suspension without providing a clear reason has led me to assume various possibilities. I make it a point to report any suspicious activity on the platform, such as individuals requesting money or using misleading profile information. It seems plausible that someone I reported falsely accused me in retaliation. Can you please clarify the violation that led to the suspension of my account? I kindly request access to my profile as soon as possible for further insight. Thank you for your prompt attention to this matter. Regards, A
Reported by GetHuman-soleador on Selasa, 1 Disember 2020 pukul 23.55
Hello, I hope you are having a good day. I am reaching out because my Tinder account has been banned, and I am eager to have it reinstated. I can assure you that I have always maintained respectful communication with others on the platform and have never engaged in inappropriate behavior. Upon reflection, I realized that the text I included in my bio, which led to the ban, was not in line with the terms and conditions of Tinder. I acknowledge my mistake and take full responsibility for it. I added that text in a moment of vulnerability following a recent breakup, in the hopes of connecting with others. I sincerely apologize for my actions and assure you that I will adhere to Tinder's guidelines moving forward. Tinder means a lot to me, and I genuinely miss using the platform. I am simply someone looking for companionship and a sense of belonging. I kindly request the Tinder team to reconsider their decision and allow me to regain access to my account. I am committed to demonstrating that I am a respectful individual who values the community guidelines. Thank you for your understanding and assistance in this matter.
Reported by GetHuman5512494 on Rabu, 2 Disember 2020 pukul 06.57
Hello, Several months ago, my Tinder Premium subscription renewed a month after I lost access to my phone and the internet. I would like to request a refund for this charge since I was not actively using the service. Unfortunately, I lost access to my email account associated with my Tinder profile as well. My account is linked to [redacted] This past year has been financially difficult for me, and I was surprised by the automatic renewal, unaware of the process. Despite my previous challenges, I would appreciate your assistance in resolving this matter. My name is David Etchells, and I previously used a card for the payment which has now been canceled. I can provide additional details for the transaction if necessary and can share my account information for the refund. I want to emphasize that I had stopped using Tinder before the subscription renewed and was unaware of the automatic renewal. Please let me know if you need any further information to proceed. Regards, D.E. ([redacted])
Reported by GetHuman5512939 on Rabu, 2 Disember 2020 pukul 11.45
Hallo Tinder-Team, Ich bin bereits Tinder-Nutzer und habe versehentlich etwas aktiviert, während ich Nachrichten geschrieben habe. Anstelle von potenziellen Matches sehe ich nun ein großes Smiley mit dem Text, dass ich jetzt im Hochformat matchen kann. Leider kann ich nicht zurückkehren, um mich abzumelden oder andere Aktionen auszuführen. Könnten Sie mir bitte mitteilen, wie ich das rückgängig machen kann? Mit freundlichen Grüßen, Constanze Leinberger
Reported by GetHuman5513549 on Rabu, 2 Disember 2020 pukul 15.34
I am experiencing an unexpected ban on Tinder without any explanation, although I have abided by all terms and guidelines. Despite reaching out via email, I was informed that appeals are not currently being accepted. I feel frustrated as my concerns are being disregarded, and my account is unjustly accused without my knowledge of any wrongdoing. I have been a loyal paying customer on Tinder for more than six years, always following the rules without any infractions. I am seeking clarification or a resolution to this ban as there seems to be a misunderstanding that led to this situation.
Reported by GetHuman-ryurczyk on Rabu, 2 Disember 2020 pukul 23.45
I created an account with my phone number and an email address, not through Facebook or Google. Regrettably, the email address lacks the ".au" domain. After purchasing a Tinder Gold subscription, it seems my original account got deleted as I can no longer access it. I've now made a new account using the corrected email address with ".au" at the end, yet I am unable to restore my subscription. Unfortunately, the customer support team has not provided any assistance in resolving this issue.
Reported by GetHuman-derekhab on Khamis, 3 Disember 2020 pukul 09.16
My account was hacked and subsequently banned. On November 26th, I noticed unusual activity when I began receiving likes from men. Upon checking my profile, I discovered that my photo, preferences, and location had been altered. Despite my attempts to rectify these changes, I continued to receive unwanted attention from men. After repeating the corrections, I was informed two days later that my account had been banned. Kindly provide guidance on this matter. - Rick R [redacted]
Reported by GetHuman5517535 on Khamis, 3 Disember 2020 pukul 16.01
I require assistance with my Tinder subscription. I pay for the service and should receive 5 Super Likes daily and 1 Boost monthly. Last night, I used my Boost, but halfway through, Tinder stopped working properly. My profile picture would flicker as if loading, but no profiles to swipe on appeared. I lost my monthly Boost due to this issue and would appreciate receiving another Boost as compensation for the malfunction that occurred while I was utilizing the feature.
Reported by GetHuman-sethkri on Khamis, 3 Disember 2020 pukul 21.06
My ex recently stole my phone, changed the picture on it, and I just got it back today. When I tried to log into my Tinder account, I discovered that I have been banned. I suspect he changed my profile picture and information without my knowledge. I am eager to access my account to check what has been altered, change my password, and see the pictures uploaded. It is frustrating because I need to contact people on there urgently, as they are only listed on Tinder.
Reported by GetHuman-ellouize on Sabtu, 5 Disember 2020 pukul 07.34
I have reported a known rapist and pedophile multiple times over the past 3/4 months, but Tinder has not taken any action. I have also sent numerous emails and tried to reach out via Instagram. By not taking action, you are enabling a dangerous individual to target victims. Now, he is facing charges for raping a girl. Congratulations for allowing him to remain on your platform for so long. [redacted]
Reported by GetHuman5524405 on Sabtu, 5 Disember 2020 pukul 13.15
I wanted to install the app on my new iPad, but then I logged into my account on my phone to change my email address. Now I am nowhere logged in, I can send a recovery email to the old email address "[redacted]," I receive the code on my phone and then an error message comes up, and I can't get in anymore. I don't know what else to do, I've tried at least 5 times on my iPad and phone. Sincerely, JS
Reported by GetHuman-jstansky on Sabtu, 5 Disember 2020 pukul 16.07
I was chatting with a nice gentleman, and our conversation suddenly disappeared. We didn't unmatch, but about 15 minutes later, he messaged me without seeing my response. His username is Kimmer from Ottawa, 60 years old. I am Debra from Ottawa, 58 years old. I have photos of his profile when it reappeared and our last messages that I can show. It would be wonderful if this glitch is fixed so we can resume chatting. Thank you.
Reported by GetHuman-dbrrchrd on Ahad, 6 Disember 2020 pukul 03.39
I'm in need of help with my Tinder account. I was shadow banned about a year ago for creating multiple accounts. After a year, I decided to start fresh and purchased Tinder Gold to take the app seriously. Unfortunately, my account is still shadow banned. I didn't receive any likes after spending money on the Gold membership. Can someone please assist me in removing the shadow ban so I can use Tinder properly for dating? Thank you.
Reported by GetHuman5526874 on Ahad, 6 Disember 2020 pukul 10.52
I have been attempting to cancel my subscription for the last three months, exploring all available options on various platforms. On my iOS device, I accessed iCloud to manage subscriptions, but was unable to locate it there. Similarly, I repeated this process on an Android device using the Google Play Store and even on a laptop directly through the Tinder website. Unfortunately, none of these methods have been successful so far. I would greatly appreciate it if you could assist me in cancelling my account.
Reported by GetHuman-kohlcur on Ahad, 6 Disember 2020 pukul 14.54
Hello! About six months ago, I signed up for Tinder Gold. I later decided to cancel my subscription, but it seems the cancellation did not go through. I have not used Tinder since signing up. I thought everything was sorted out, but in November, a payment was deducted from my account for a six-month subscription. Since I have not used the service and believed I had canceled it, I am hoping for a refund. The unexpected charge before Christmas has caused financial difficulty. I am looking forward to a positive response. Best regards, Gry Heidi B.
Reported by GetHuman-gryheid on Isnin, 7 Disember 2020 pukul 21.02
I was banned from Tinder after the person I dated for over 5 months found a way into my phone when I mentioned breaking up. I am genuinely looking for love and always join the app with good intentions. I find it unfair that I got banned without knowing what he did to make it happen. The person causing this issue is Martin P. Ricco, who has also been banned from the app before.
Reported by GetHuman-aprilllg on Selasa, 8 Disember 2020 pukul 01.00

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