ViaGoGo Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about ViaGoGo customer service, archive #1. It includes a selection of 20 issue(s) reported February 22, 2017 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm disappointed because I purchased two Justin Bieber tickets for $[redacted] each, but the seats I received are worth only $80. Additionally, I find the booking fee to be unreasonably high. If I had known this website was overcharging, I would have bought the tickets elsewhere where $[redacted] would have gotten me an A reserve ticket. I am now looking to obtain a full refund due to the poor customer service provided by the company. Thank you.
Reported by GetHuman-mikejur on miércoles, 22 de febrero de 2017 11:22
To whom it may concern, I previously purchased a ticket for the New York Mets home game on May 5th, but I am unsure about the exact seat number. Currently, I can only see the section ([redacted]) and row (29). When can I expect to know the specific seat number? I plan to meet a friend at Citi Field, and having only the section and row details makes it challenging. Additionally, when will the e-ticket be available for download? This is my first time using your website to purchase a ticket, so I appreciate your patience with my inquiries. Thank you, Mun-Young
Reported by GetHuman-mychai on viernes, 3 de marzo de 2017 4:11
I purchased two tickets to Tomorrowland for over £[redacted] only to discover they might not be valid for entry in Belgium. I attempted to reach out to Viagogo to list them for resale since I haven't received the physical tickets yet. However, they are refusing to let me resell without proof of purchase, even though they claim it's not necessary. With the event just three months away, I am becoming increasingly concerned. Thank you for any assistance you can provide, Ellie.
Reported by GetHuman-eratkins on lunes, 24 de abril de 2017 19:59
Hello, I purchased tickets for a SEEED concert in Leipzig through Viagogo, but later found out that the resale of the tickets is not allowed, and if so, only at the original price. I promptly contacted Viagogo after realizing this, explained the issue, drafted a withdrawal declaration, and requested the purchase to be canceled. After reading more about Viagogo's questionable support practices, I am reaching out to you directly for assistance. I hope you can resolve this matter quickly. I have revoked the direct debit authorization in writing and informed my bank to cancel the transaction, making the debit unjustified. Ideally, the withdrawal does not go through, and the cancellation proceeds smoothly. Thank you in advance, Maik Hofmann Attachment: Email sent on 09.05.[redacted] 12:32 To: [redacted]; [redacted]; [redacted] Dear Sir or Madam, According to the Distance Selling Regulations, I should be able to cancel an order within 14 days. Therefore, I am utilizing this right: I hereby withdraw my purchase with order number [redacted]5 in accordance with the Distance Selling Regulations. I discovered that the tickets are personalized and reselling them on your website is not possible. Even the original purchase is impractical since you do not have the attendees' information. For these reasons, I am withdrawing from the purchase. Information from the event organizer's website: "The ticket(s) is/are personalized. The name of the authorized attendee must be filled in the blank space on the ticket. Access will not be granted if a commercial broker or representative is involved. Transfer to a third party is only permissible if the third party pays no more than the price indicated on the ticket. A surcharge of a maximum of 25% for ancillary costs e.g., postage and brokerage fees is allowed. The transfer requires the third party to assume all contractual obligations - especially the resale prohibition. The access right is non-transferable if it is sold in a package with other goods/services whose price share exceeds 25% of the price indicated on the ticket. Only if the aforementioned conditions are met can the original attendee's name be replaced with the third party's name. POSSESSION OF THE TICKET DOES NOT GUARANTEE ENTRY TO THE EVENT. TICKETS REPORTED AS LOST OR STOLEN OR RESOLD AT A SURCHARGE WILL BE BLOCKED." These details should demonstrate that resale on your platform is not feasible, and you should remove this offer. I am hereby revoking your authority to debit funds from the credit card. If debited unjustly, I
Reported by GetHuman-mhofman on miércoles, 9 de mayo de 2018 10:58
Subject: Refund Request for Order ID: [redacted]9 Hi there, I would like to request a refund for the tickets purchased with Order ID: [redacted]9 on March 17, [redacted] for the Yung Gravy concert at the Parish in Austin, Texas. My daughter, aged 15, bought 2 tickets which were priced at $50 each (the actual price being $15 per ticket at the Parish). Additionally, there was a service and delivery charge of $32.45. After learning about negative reviews regarding overpricing and ticket legitimacy issues with Viagogo, I decided to cancel the order. I received the tickets but did not open the envelope; instead, I returned them through FedEx. I kindly request a cancellation of the charge to my credit card for a total refund of $[redacted].45. Thank you, A. H.
Reported by GetHuman-annhamm on lunes, 14 de mayo de 2018 16:02
I would like to inform you that the expenses incurred during my trip to Belgrade are detailed in the invoice attached. When I purchased the ticket, it was guaranteed that I would receive it via email in the days leading up to the event. However, on Thursday, I received your communication stating that my ticket was not available and offering alternative options at a higher cost. By that time, I was already in Belgrade and unable to afford additional expenses. Consequently, I found myself in Belgrade without a ticket and was unable to attend the event. I am requesting compensation for the aforementioned expenses due to an issue that affects your management. Sincerely, Cecilio Fuentes de la Fuente Sent from my Huawei
Reported by GetHuman-cecilion on lunes, 21 de mayo de 2018 14:55
I bought two Lionel Richie tickets for £[redacted].71 on February 5th, [redacted]. I have not received an email confirmation for this purchase. When I contacted customer service, they only mentioned my separate Ah-Ha ticket order, which I already received. The bank reference for my payment is [redacted]51 followed by the £[redacted].71 amount. The number listed appears to be inactive when I tried calling it. I want to cancel my order and receive a full refund as I have not received anything. I plan to buy two more tickets from a reliable source without my friend knowing about this issue. I am experiencing anxiety and feel very vulnerable. - AR
Reported by GetHuman-aliandan on martes, 22 de mayo de 2018 11:28
I am still in disbelief. They have now informed me that I am not entitled to a refund. I paid £[redacted] for 2 tickets to see Lionel Richie without realizing the exorbitant prices. Despite my numerous attempts, I never received a confirmation and the dashboard did not display any purchase. It's come to light that they claim my email was [redacted], which was never acknowledged. After several unhelpful replies, incorrectly referencing tickets to A-Ha instead of Lionel Richie, I resorted to purchasing two new tickets from Ticket Master at a total of £[redacted]. This is vastly more than the tickets' actual value of £50 each. The situation has caused me significant distress and anxiety. I feel deeply wronged and deceived by this whole ordeal.
Reported by GetHuman-aliandan on viernes, 25 de mayo de 2018 13:36
I purchased Rolling Stones tickets for my Mum's 70th birthday. We will be traveling to Manchester from Nottinghamshire. According to the tracking website, the tickets are set to arrive on the 5th of June, the same day as the concert. This is very inconvenient. Viagogo needs to arrange for the tickets to be delivered to the original address by Saturday, June 2nd, or to an alternate address by Monday, June 4th. I am willing to cover any additional costs. This situation is unacceptable. Thank you.
Reported by GetHuman-snapgbr on jueves, 31 de mayo de 2018 8:57
Hello Viagogo, I am Chen Liu. I recently bought 4 World Cup tickets for the matches on the 20th and 23rd. My order IDs are [redacted]0 and [redacted]6. My dad and I will be traveling from Dubai and China to Russia, respectively. We have flights booked to arrive in Russia on June 18th. To ensure we receive the tickets on time, we need them delivered no later than June 12th so we can obtain the Fan ID, which requires 3 days. Since delivery takes 5 business days, the tickets must be dispatched by June 4th, this upcoming Monday. I have been trying to contact Viagogo without success. I am concerned about not receiving the tickets on time, as it could disrupt our entire trip. Please send all 4 tickets together by June 4th. Can you provide a contact person or phone number I can use to reach out? Your prompt assistance is greatly appreciated. You can also contact me at +[redacted]68 or via email at [redacted] Thank you.
Reported by GetHuman-liuchen on viernes, 1 de junio de 2018 9:55
I need to receive my tickets for The Rolling Stones concert on June 5th, but today is Saturday, the 2nd of June. I paid in full on February 28th, and my order ID is [redacted]9. I need my 4 tickets now. Please confirm if they are in registered post on their way to me. My delivery address is: Graham H. 7 Hulme Hall Avenue Cheadle Hulme Cheadle, Cheshire SK86LN Update at 9:30 PM on Saturday, the 2nd: They have contacted me and stated that I MUST collect the tickets. I have responded with concerns about the ticket pickup instead of delivery. This situation is confusing as I have already paid for delivery. Hopefully, we are making progress, but I will only feel at ease when I have all 4 tickets.
Reported by GetHuman742420 on sábado, 2 de junio de 2018 15:16
I listed my festival ticket on viagogo because I was unsure if my friend would attend. Despite trying to remove it before it sold, the poor internet connection in my new rural location made it challenging. When my friend decided to go, I believed I had taken the ticket down, but it seems I made a mistake. I am only 16 and do not have a steady income, so losing the £20 has been difficult. I would appreciate being reimbursed as this was an unintentional error on my part. I apologize for any inconvenience and will make sure to prevent this from happening again in the future.
Reported by GetHuman-leahhorl on miércoles, 6 de junio de 2018 12:09
I purchased and sold a World Cup ticket via viagogo. I need to send it to the new buyer using FedEx International Priority, but they can't deliver as the buyer is in the same city (Lima). I can hand it over directly, but how can I prove this to you? The viagogo code for the transaction is [redacted]6. The deadline to deliver the ticket is by Saturday.
Reported by GetHuman-ffarah on viernes, 8 de junio de 2018 23:35
Hello, I am disappointed with Viagogo's service. I was assured this wouldn't happen. My Croatia vs Argentina sale was canceled, which was $[redacted]. Now my Germany vs Mexico sale is also going to be canceled, which is another $[redacted]. Please resolve this issue urgently! For the Argentina vs Croatia match, the order ID for the sale is [redacted]5, and the purchase order ID is [redacted]2. For the Germany vs Mexico match, the order ID is [redacted]7 for the sale and [redacted]2 for the purchase. I made plans based on these sales, and now I cannot attend the matches. You cannot confirm the sale and then cancel it. This is not my fault if you have a software issue. Please fix this, or I will consider legal action against Viagogo. Thank you.
Reported by GetHuman777542 on martes, 12 de junio de 2018 18:54
I recently purchased tickets for the Katy Perry concert and was pleased with the overall process. However, during the payment confirmation, I noticed an unexpected delivery fee was added. Although I selected seats together, they are listed as separate (seat 6 and 10). As I will be attending with my teenage daughter, sitting together is crucial. I was charged a total of £28 for two £9 "fees" and two £5 delivery charges. I find this excessive and would like clarification on the £9 charge. Paying £10 to deliver two tickets seems too high, and I expected it to be included in the standard fees. The website was quite busy, and I struggled to find alternative delivery options.
Reported by GetHuman779570 on miércoles, 13 de junio de 2018 7:58
I bought a Rolling Stone ticket for my husband's birthday present, and it hasn't arrived for our Friday trip to Cardiff. UPS tracking shows the ticket was supposed to be delivered since the end of June, with daily promises of delivery that never happen. The tracking stopped with the last scan at midnight on Tuesday in Tamworth. UPS has mentioned the ticket is off the radar, advising me to contact Viagogo for a dispute. However, I can't reach them as it's just an answering machine with instructions to check the UPS website for tracking. With our trip being tomorrow, it seems too late. I managed to secure a ticket directly from the stadium cheaper than what I paid via Viagogo. I've tried emailing Viagogo multiple times with no response within the promised 24 hours. At this rate, I may not hear back before the concert, so I request a full refund.
Reported by GetHuman-whitemea on miércoles, 13 de junio de 2018 19:08
Hello, I purchased tickets through ViaGoGo in January for a concert in Florence, Italy, taking place this Friday. Concerned about not receiving any ticket details, I checked and saw that ViaGoGo had information stating the tickets had been delivered. Upon using the UPS tracking number provided, UPS indicated that the tickets were placed in Lost and Found. I am scheduled to be in Florence and Bologna starting tomorrow. I am wondering if I can receive e-tickets instead or if ViaGoGo can assist in arranging UPS to deliver the tickets to my address in Bologna. Thank you. - A. Bouloy
Reported by GetHuman782100 on miércoles, 13 de junio de 2018 22:15
Hello, I recently purchased a ticket to an event for $[redacted]. However, I received an email stating that I will be receiving a full refund due to the seller not being able to provide the ticket. My previous card used for payment was canceled as it was lost, and I now have a new card number. I am concerned whether the refund will still go through to the new card, especially since the old card was blocked for safety reasons. I am eager to receive the refund promptly as I need the funds to purchase a new ticket for the upcoming event. I appreciate any help in resolving this issue. Order number: [redacted]1 Thank you.
Reported by GetHuman785217 on jueves, 14 de junio de 2018 20:06
I made a purchase for Tomorrowland tickets under order number [redacted]5 on June 5, but it was declined by my credit card. I rebooked tickets on June 7 for [redacted] Euros, and this time the credit card payment went through. The order ID is [redacted]5. Despite my successful payment, I am facing difficulties with the Fin de Semano location campsite and tent equipment. Although the credit card authorization was verified with Visa, I continue to receive emails stating the opposite. I am seeking clarification on the campsite location and tent equipment, as well as confirmation of my ticket delivery. Without resolution, I will have to challenge the charge and refuse payment to Viagogo.
Reported by GetHuman800079 on martes, 19 de junio de 2018 16:39
I purchased Pink concert tickets at a high price due to urgent messages claiming limited availability. When I found out Viagogo may oversell tickets and the $90 booking fee was per ticket, I contacted my bank. The tickets arrived by email, but with concerns of fraud, I tried to resell them on Viagogo. However, the resale process is challenging as the face value differs from what I paid. I am distressed about potential issues at the event. With difficulties reaching Viagogo, I seek a resolution and a refund of $[redacted].71 promptly.
Reported by GetHuman-hfaulkne on viernes, 22 de junio de 2018 11:20

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