Facebook Customer Service Issues

Archive 88

The following are issues that customers reported to GetHuman about Facebook customer service, archive #88. It includes a selection of 20 issue(s) reported June 30, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am concerned about the behavior of a Facebook user who slanders innocent individuals and businesses without their consent. This individual, "Martin Mushen," has made false allegations against The Queens Pub in Leire, falsely claiming the barman interfered with his drink. As a resident who lives near the pub, I can confirm that these accusations are baseless. Martin has also targeted me and my husband, spreading false information about us on his Facebook page. Additionally, he has verbally attacked a bike club, the Fosse Riders, and posted inappropriate content including pictures of guns and nudity. I am troubled by Martin's actions and wonder why Facebook allows him to spread fake news and malicious gossip unchecked.
Reported by GetHuman-nitsdobs on السبت ٣٠ يونيو ٢٠١٨ ٠٩:١٦
Hello, my name is Rosemary B Mazzeo. I am experiencing difficulty logging in, even after attempting to change my password multiple times. I am trying to access my account from my phone using my phone number [redacted]. I keep receiving a message about misuse and speed, which is confusing as all I'm trying to do is log in to change my password. This situation is very frustrating. I have made several recent login attempts, all unsuccessful. I am willing to provide additional verification like a photo with a gold pass or a video to confirm my identity if necessary. It is upsetting that I have been locked out of my account since yesterday at 2 o'clock in the afternoon due to this issue.
Reported by GetHuman-qofscorp on السبت ٣٠ يونيو ٢٠١٨ ١٢:٣٩
I need help unlocking my account as all my customer data is on it, and I can't access jobs because the data is on my messenger. I've been locked out since yesterday, and it's affecting my work. I believe I haven't done anything wrong. I am a legal sole trader and entrepreneur. Recently, I set up a real estate development crowdfunding group on Facebook and have been actively engaging with customers by replying to messages and posting job photos. When I received an email from Facebook with a link to unlock my account, I clicked on it but nothing happens after I tick continue. I would appreciate any assistance you can provide in resolving this issue.
Reported by GetHuman836285 on السبت ٣٠ يونيو ٢٠١٨ ١٢:٤٠
Hello, I am Sanket Wadhe from Nashik, Maharashtra, India. I have been a Facebook user for the past 1.5 years. On January 3rd, [redacted], I changed my password, and the next day I changed it again. I also set up trusted friends to help in case I forget my password in the future. My concern is that I no longer have access to the email and phone number linked to my account. I am having trouble verifying my account with Gmail. Additionally, my old mobile number with Tata Docomo, which was lost when my phone was stolen, cannot be recovered as Docomo is now part of Airtel. I have contacted you because I am unable to regain access through my trusted friends as per the Help Center guidelines. I kindly request your assistance in recovering my Facebook account, which holds many precious memories I don't want to lose. Please help. My contact number associated with the account is [redacted] and the email is [redacted]. Unfortunately, I no longer have access to either. My current active email is [redacted].
Reported by GetHuman-sanketwa on السبت ٣٠ يونيو ٢٠١٨ ١٣:٣١
I logged into my account on my new phone and was asked for unusual login verification. I followed the instructions but got stuck on both options - SMS and assuring login from another device. The SMS option did not show my current phone number, only a previous one I had removed. The second option about assuring login from another device is confusing me. I have also linked my email, but there is no email option available for verification. Please help me fix my account. I can confirm that the account belongs to me. I have access to both my current phone number and email. Thank you.
Reported by GetHuman836617 on السبت ٣٠ يونيو ٢٠١٨ ١٥:٢٢
I am facing a distressing situation where both of my Facebook accounts have been hacked. One of the accounts was compromised when my phone was stolen, and I have forgotten the passwords for both accounts. The hacker is misusing my accounts to create fake and inappropriate conversations on messenger, which are causing significant problems in my personal life. I suspect my boyfriend's ex-girlfriend is behind this as she has been harassing me for the past year. I urgently need guidance on how I can delete these compromised accounts to stop the misuse. Before doing so, I would like to inform a few friends about this. Your assistance in resolving this matter would be greatly appreciated. Thank you in advance for your help. - Alison B. S. - Lebanon, My
Reported by GetHuman-alicatsm on السبت ٣٠ يونيو ٢٠١٨ ١٥:٥٣
I primarily use my MacBook Pro to access my Facebook account, where I keep all my friends, photos, and posts. Recently, I purchased a new Windows-based PC and attempted to sign in using my existing username and password. To my surprise, this action created a new account on the PC, prompting me to re-add all my friends and photos. I assumed I could access my account on multiple devices with the same login information. However, I now have two accounts with the same login details. I want to avoid having to reload my friends and photos on the new account. Is there a way to delete the new account on my PC without affecting my existing one on my Mac? I am seeking guidance on how to access my original Facebook account on my PC without creating a duplicate account. Thank you for your assistance.
Reported by GetHuman-thorpeb on السبت ٣٠ يونيو ٢٠١٨ ١٦:٤٦
My name is Crisanto G. Ramirez, but on Facebook, I go by Ken Ken, my nickname for nearly two years. A few days after my birthday on March 14, I encountered trouble accessing my account due to the request for a photo of my valid ID. Initially, I thought I could resolve this quickly, assuming I could log in the next day. However, I remain locked out of my account to this day. Furthermore, my friends are unable to find me when searching for me on the platform, which greatly concerns me. I suspect that someone reported my account erroneously, as I can assure you it is authentic. If you were to check my timeline, you would see recent posts, including a birthday greeting to my father on March 10 and responses to well-wishes for my 22nd birthday on March 14. Sadly, I missed the chance to greet my mother and sister on their birthdays on March 22 due to this account issue. Being far away from my family, I rely on Messenger to keep in touch through messages and video calls. Regrettably, my Messenger account is also affected, making it seem like I have blocked my friends. I urge you to assist me in recovering my account promptly.
Reported by GetHuman837115 on السبت ٣٠ يونيو ٢٠١٨ ١٨:٠٢
Hello, my name is Biancco Gardner and I own the Facebook account millardtravel@[redacted]. I have experienced false accusations from a person named Ashley Brewer, who I previously blocked but now no longer appears on my blocked list. I intend to prove my innocence by providing screenshots of our conversation that occurred one hour before the alleged accusations on May 27th. It seems she may have deleted her account. I am in need of these screenshots to defend myself in court and prevent further issues. I am planning to seek legal help to address this matter. Can you please assist me in retrieving the mentioned screenshots? I will provide any necessary information, such as my ID. I apologize for any inconvenience and I appreciate your help. I conduct business through this email, so please send the screenshots here within a few days if possible. Thank you, Biancco Millard Gardner.
Reported by GetHuman-damascus on السبت ٣٠ يونيو ٢٠١٨ ١٨:٠٢
Recently, the Ferroni Hockey Academy page was closed down by a former employee, and it had valuable information about the children's achievements. This page, managed by Randi Milani, was a key resource. The owner, Rick Ferroni, along with the new GM, has requested help. Please contact me at [redacted] for assistance. Thank you.
Reported by GetHuman-jolds on السبت ٣٠ يونيو ٢٠١٨ ١٨:١٤
Hello, I am reaching out about an ongoing issue with my business page. There have been 8 individuals who left 1-star reviews out of spite without ever making a purchase from my shop. These same individuals are now harassing me through messages in a threatening manner, impacting my ability to support my family through my business. I am concerned about the potential damage these unfair reviews can do to my business and would like to request a review to have them removed. The reviews are irrelevant as they are driven by anger towards another shop and the individuals have never been customers of mine. It is unfair for them to leave feedback without any genuine engagement with my business. This problem originated from a photo on my Etsy shop that I mistakenly used without realizing it belonged to someone else. The picture was provided by an individual and was not watermarked. Instead of addressing this matter maturely, the owner of Sew Chill encouraged her customers to attack my business with negative reviews. Any assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman-abowteou on السبت ٣٠ يونيو ٢٠١٨ ١٩:٠٨
Hello! I'm puzzled as to why my account was disabled. Although Facebook authorities mentioned multiple possible issues as the reason, they didn't specify. I regained access a few minutes ago, only to be locked out again while chatting with friends. I've shared my national ID card from the Government Republic of Bangladesh with ID number [redacted] and my North South University ID for my BBA studies. Just to clarify, I use a shortened version of my full name, Golam Borhan Uddin Ahamed Badhon, as Badhon Ahmed on Facebook due to its length. Could you please help me understand why my account was disabled? It means a lot to me.
Reported by GetHuman-badhonbr on السبت ٣٠ يونيو ٢٠١٨ ٢٠:٤٩
Hello, I am reaching out because I am unsure why my account was disabled. Facebook mentioned that there were multiple issues that could have caused this, but they did not specify a particular reason. A few minutes ago, I could access my account but now I am unable to. All I was doing was chatting with my friends. I have provided my National ID card issued by the Government of the Republic of Bangladesh with ID number [redacted], as well as another ID card from North South University, where I am studying BBA. In my Facebook ID, I have shortened my full name (Golam Borhan Uddin Ahamed Badhon) due to its length, unlike in my NID and University ID. My Facebook name is Badhon Ahmed. I would greatly appreciate if you could assist me in reinstating my account as it is an important part of my life. Kindly provide me with the specific reason for the disabling of my account.
Reported by GetHuman-badhonbr on السبت ٣٠ يونيو ٢٠١٨ ٢٠:٥٠
Dear Community Members, I am struggling to regain access to my Facebook account, which has become quite frustrating for me. Despite my efforts, I have been unable to delete it as well. I need assistance as I cannot reach anyone through the online support channels. It has been more than nine months since I last accessed my account, and I no longer wish to keep it active. As an EU citizen, I am aware of my rights under the new EU legislation, and I am entitled to have my information removed. The email linked to my account is [redacted], and I am located in Glasgow. My name is Sean Behan, and I have used passwords like "teddybear" and "teddybear[redacted]" in the past. Unfortunately, my Hotmail account is no longer accessible, putting my information at risk. I kindly request that my account be deleted promptly. Should this matter not be resolved, I will not hesitate to seek legal advice and escalate the issue further. Thank you for your attention to this matter. Sincerely, Sean Behan
Reported by GetHuman-seanbeha on السبت ٣٠ يونيو ٢٠١٨ ٢٠:٥٦
I lost my phone, and now I can't access my accounts, including my email. I changed my number when I moved, so my old number tied to the account was [redacted]. The email linked to my account is [redacted] Since my phone was stolen, my accounts were hacked, and passwords changed, I want to recover my old account instead of creating a new one. I remember some of my previous passwords like Deason@1 and Audrey@1. I hope Facebook can help restore my account. I recently got engaged, and before I noticed the changes, my relationship status was altered to separated. His name is Tavin Kai Lusk. I don't know if Facebook can assist in verifying my identity. Thank you.
Reported by GetHuman-romanck on الأحد ١ يوليو ٢٠١٨ ٠١:٤٤
For nine months, Lotus and I were planning our marriage and making plans through text messages until I discovered she is actually a pornstar named Lotus Luv, aka Lotus Johnson. I have proof in the form of conversations and pictures. I reached out to Alua, and she was briefly banned due to stolen pictures, but she denied it all along. None of her fans seemed to notice this deception for nine months. I want this woman to be shut down immediately for the scam that led to my losses. Sincerely, Michael Lackey P.S. Last year, I also informed you about a suspicious fake site that was being used, which seems to be linked to her fraudulent activities. All social media platforms should take action to stop her from running scams through her website or private chats. I am willing to provide evidence of our conversations and snapshots of her behavior. Just because she is a high-profile person doesn't excuse her from being stopped by the media or anyone else.
Reported by GetHuman838427 on الأحد ١ يوليو ٢٠١٨ ٠٤:٤٣
I updated my password a month ago but couldn't recall the new one. I am Jesus S. IV. I utilized my trusted contacts to reset it successfully. However, upon logging in, I'm asked to confirm my identity with a code sent via SMS. Unfortunately, I haven't received the code, and the resend option is currently unavailable. I've faced this issue for three days now. I'm willing to provide a photo ID if needed; kindly guide me on where and how to send it. Thank you for your assistance.
Reported by GetHuman-jslzr on الأحد ١ يوليو ٢٠١٨ ٠٥:٥٢
As a hair colorist in LA, I regularly boost my posts to attract more visitors to my profile. Recently, I spotted a $50 charge for a Facebook advertisement on my credit card statement, which struck me as odd since I typically only spend $5-$10 on promotions. I contacted my credit card company, and they issued me a new card while investigating the charge. When I attempted to promote a new hair picture yesterday, I encountered an issue - I received a message stating that I am not the administrator of my account and lack the necessary permissions. Upon checking my settings, I discovered that my account had been disabled. I am unsure about why this has happened, but I am feeling extremely frustrated. I would really appreciate it if someone could reach out to me to provide insight into why I have been disabled from my own account. Thank you.
Reported by GetHuman-abernabe on الأحد ١ يوليو ٢٠١٨ ٠٨:٠٧
I recently deleted my account due to feeling threatened by another user during a sale transaction. The individual expressed interest in an item I was selling, and after viewing it in person, claimed it wasn't as described and offered a lower amount. I declined the offer, leading them to report my item and send abusive messages. Despite providing detailed photos, they were disatisfied. This situation has left me uneasy as they now know my location. I want to document this incident in case of further issues. Due to this unpleasant experience, I have decided to permanently deactivate my Facebook account. Rachelle G.
Reported by GetHuman-gilhamr on الأحد ١ يوليو ٢٠١٨ ١٠:٢٨
For the past two years, my friend Leah Hope B. has been bullied on Facebook, mainly by a girl named Yasmine Fitzmaurice. Yasmine, along with her friends Jasmine G. and Jayne D., have been consistently harassing Leah. Recently, Yasmine posted hurtful comments about Leah's appearance, daughter, parenting, and miscarriage, encouraged by her friends. Yasmine has even hacked Leah's account in the past to cause trouble. She has created fake accounts to post derogatory content about Leah and gathers information through fake friendships to use against her. This ongoing abuse has deeply affected Leah, causing her depression and self-doubt. When anyone tries to defend Leah, Yasmine and her group retaliate by using personal information against them. This behavior is intolerable and must be addressed to prevent further harm. Your attention to this matter is appreciated. Thank you for your understanding.
Reported by GetHuman-jadealec on الأحد ١ يوليو ٢٠١٨ ١٠:٣٥

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