Facebook Customer Service Issues

Archive 89

The following are issues that customers reported to GetHuman about Facebook customer service, archive #89. It includes a selection of 20 issue(s) reported July 1, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing an issue with my Facebook app. It does not accept my password, email, or phone number, displaying an error message saying "oops something went wrong, sorry try again later." I typically use it on my cell phone and can access it via the web browser. However, I cannot select any options at the top of the screen as the buttons won't respond, even though my phone screen is functional. Any assistance would be greatly appreciated. Thank you. You can reach me at [redacted].
Reported by GetHuman838869 on Sunday, July 1, 2018 1:34 PM
I recently received a ban from Facebook for using a term that, in my opinion, was not as severe as other content I see on the platform. I was cautioning my friends about discussing my own race and used a term that is not considered a racial slur when referring to my own community. Despite this, I received a 3-day ban, which I find confusing and unfair. If discussing my own race is not permitted, I will refrain from doing so in the future. I am contemplating moving to Instagram where I feel more freedom to express myself. It is disheartening to witness numerous hurtful and hateful posts that go unchecked on Facebook while I face consequences for a seemingly harmless conversation. I am left wondering if there is a bias against discussions involving white individuals on the platform.
Reported by GetHuman-mikalblo on Sunday, July 1, 2018 2:29 PM
My Facebook account was hacked, but I managed to recover it and set up a new password for security. However, I got logged out on my devices and now cannot log back in because I can't remember the new email address I set up. Despite trying to reset my password and receiving a notification with a security code to my old email addresses, I can't find the code in my inbox. I suspect it's being sent to an old email that I no longer use due to a previous hacking incident. Please send the password reset email to my correct address, [redacted]
Reported by GetHuman-creden on Sunday, July 1, 2018 3:17 PM
Hello Facebook, my account has been compromised, and the hacker has changed the recovery phone number and email. I am struggling to find a solution to this issue. The hacker now possesses a lot of my personal information. Please assist me in resolving this problem. Despite having set up trusted contacts, the option doesn't appear for me to select. I am willing to verify my identity if required, or if it's easier, I'm open to having the account deleted. I desperately need guidance on how to secure my privacy again. I've never encountered an issue with my Facebook account in 11 years, so this is very distressing for me. Your prompt assistance is greatly appreciated. Thank you.
Reported by GetHuman-ayasalib on Sunday, July 1, 2018 4:19 PM
Hello, I am inquiring about the presence of a fake account belonging to my grandmother that has not been removed despite several reports. Myself and at least two others have flagged the account as we are certain it is fraudulent. This situation is causing frustration for my family as we are concerned the false information could damage her reputation. We have strong evidence to support our claim, including confirmation from my grandmother that she is not active online. The discrepancy is evident as the imposter appears to be using a smartphone, which my grandmother does not own. Despite ample time passing, the issue remains unresolved. I kindly request prompt action on this matter to avoid further escalation. Thank you for your attention, and I hope you have a pleasant day.
Reported by GetHuman839303 on Sunday, July 1, 2018 5:00 PM
My business recently received three negative reviews within three minutes from individuals who are not our customers nor located in our area. As a company focused on providing exceptional service, these unwarranted reviews are detrimental to our hard-earned reputation. I have temporarily closed our page to address the situation. I kindly request for assistance in reviewing and removing these misleading reviews. I am Spencer Rodgers from Straight Edge Paints. You can reach me at [redacted] or visit our website www.straightedgepaints.com. Here are the details of the fabricated reviews we received: 1. Toby James reviewed Straight Edge Paints – 1 star 2. LeighLeigh Davis reviewed Straight Edge Paints – 1 star 3. Jackie Pollard reviewed Straight Edge Paints – 1 star Thank you for your help in resolving this matter promptly. Best regards, Spencer Rodgers Straight Edge Paints
Reported by GetHuman839325 on Sunday, July 1, 2018 5:11 PM
Hello, I’m requesting the reactivation of my account under the name Emmanuel Huertas with the email [redacted] My account was likely disabled due to a fan page I managed named Dragon Ball Super Puerto Rico. I apologize for uploading videos with copyright infringement unknowingly, as this was only for entertainment purposes and not to harm anyone. Reactivating my account is crucial as I use it to manage my business activities and various fan pages. I assure you that I will not post on Dragon Ball Super Puerto Rico again and will remove the fan page accordingly. For any further details, please reach out to me at [redacted], or through my Facebook email [redacted], or my business manager email [redacted] Thank you in advance for your assistance. Looking forward to your response. Best regards, Emmanuel Huertas S.
Reported by GetHuman-ehuertas on Sunday, July 1, 2018 5:19 PM
To whom it may concern, I unintentionally logged out of my Facebook account. When I attempted to log back in, it stated that my password was incorrect. Despite trying to reset my password, the system created a new Facebook account in my name. After trying to reset my password again, the same issue occurred. AT&T directed me to Google's customer service. I rarely log out of Facebook. The problem lies in the Gmail account I used to log into Facebook, which no longer exists. I now have a new Gmail, as Google informed me that my old Gmail is expired. Google provided me with Facebook's email. I reached out to them last night and this morning regarding my account retrieval but have not received a response. Could someone help me resolve this issue to regain access to my original Facebook account? I have around [redacted] friends, approximately [redacted] photos, and numerous memories stored there. I have felt lost without it since Thursday. Sincerely, Steven M.
Reported by GetHuman-smandera on Sunday, July 1, 2018 6:01 PM
My original account, belonging to Antoinette Manous, was hacked through messenger. All the information to regain access has been altered by the individual who is currently using the email address [redacted] I am desperately seeking to retrieve my account as it contains precious memories such as family photos, my mother's 75th birthday celebration, my grandchildren, and my daughter's graduation in [redacted]. The email address that was originally linked to my account was changed to [redacted] I have evidence of the hack, including the IP address 72.[redacted].[redacted].[redacted] and the operating system: Linux. I kindly request assistance in recovering my account. Thank you.
Reported by GetHuman-changedb on Sunday, July 1, 2018 6:08 PM
I signed up for Facebook using my cell phone but forgot my password since I didn't set up an email as a backup. Now, when trying to recover my password, the system is not allowing me to do so because of a broken function. My old phone number linked to my account has changed due to switching phones, and I no longer have access to the original number. When I try to recover my account with the old number, it only shows my picture and the old number without an option to regain access. I'm reaching out for assistance to reset my password. My name is Paula Wilcox, and my date of birth is June 14, [redacted]. The old number linked to my account was [redacted]. I hope there is a way to recover my account or provide instructions for submitting my ID photo for verification. Thank you for your help.
Reported by GetHuman839950 on Sunday, July 1, 2018 9:31 PM
I am having difficulties with a Facebook account that belongs to me. It is causing problems for me in real life. I would like to have it removed as it has my dad as a friend, who has mistreated me in the past. The account is preventing me from making a new one and getting job opportunities due to an embarrassing photo. I am now 16 years old and can provide updated pictures. My previous location was Alaska, and my old phone is associated with the account recovery. Someone, likely my dad, changed the password, and I suspect it was to control my life. Both my parents struggle with alcoholism. Despite my attempts to recover the account and upload new pictures, nothing has changed. The account appears inactive, unless my dad accesses it occasionally.
Reported by GetHuman-justiseu on Sunday, July 1, 2018 10:26 PM
Hello everyone! A few days ago, I saw an advertisement on TV about winning a FREE 65-inch Samsung Smart TV by opening a free STAN account and answering 4 questions correctly. All you need to do is enter the code "TTSMART65TVXR" in Google, click on the first link, and read the article for more details. It's that simple! I received my Samsung Smart TV yesterday through a courier. Hurry as the promotion ends on July 3rd! I've been struggling with spam messages being posted from my account to various pages and my news feed. I've changed my passwords multiple times, and even set up an authentication method, but it hasn't resolved the issue.
Reported by GetHuman840264 on Sunday, July 1, 2018 11:46 PM
I would like to report a YouTuber with a channel called Project Predator who has been entrapping individuals on Grindr. He lures older men through fake profiles, then records meetings and posts them online. YouTube removed the videos but he now shares them on Facebook, accusing me of serious crimes. I did not engage in inappropriate activities, yet he continues to target me. He poses a significant threat to my reputation and safety. I have taken legal steps, and I kindly request assistance in removing all harmful content from his Facebook page promptly. I have already reported the content, but your intervention is crucial. My lawyers may need to reach out to you, but please keep my information confidential. Thank you for addressing this urgent matter.
Reported by GetHuman-javannyc on Monday, July 2, 2018 1:24 AM
My Facebook page was unexpectedly unpublished. Despite following all the terms of service, my 6-year-old business page with 2.7 million followers vanished. As an Australian mother of 6, including a special needs son, I've dedicated countless hours alongside my husband to this platform. An admin named Mark Barnett posted a political image that we couldn't view, leading to the disappearance of our page after appealing. The page seems to have vanished in the 24 hours following the appeal, triggering 30-day bans for the profile picture as well. Despite reaching out to Facebook Australia and submitting reports, I’ve had no luck in retrieving my hard work. Even my ad account remains unresponsive. Any assistance would be greatly appreciated.
Reported by GetHuman-edjbudd on Monday, July 2, 2018 1:36 AM
Since [redacted], I've had a Facebook account and a Yahoo email address, which I never really used or signed into. Unfortunately, I can't recall my Yahoo email password but I remember the phone number associated with it, although it's no longer in service. On Facebook, I have an old number saved that I do remember. When I tried to log in on June 23, [redacted], a security pop-up appeared, which made me anxious about being hacked. I proceeded to log in repeatedly, only to receive a warning about logging in too frequently. Now, Facebook has blocked my access, leaving me puzzled as to why my account is under suspicion. No one else should have my email details or password. I urgently need to regain access to my Facebook account and restore my account information.
Reported by GetHuman824681 on Monday, July 2, 2018 1:54 AM
I have received several duplicate messages from Facebook regarding changing the page category of VocalMentor. Despite my efforts, I cannot locate the specific page to make the necessary changes. I have already updated VocalMentor's page to reflect it as an education website related to Arts and Entertainment, but Facebook keeps sending warnings about the page being inaccessible after July 3rd. I am struggling to find a way to comply with their requests and ensure the page remains active. I request clear step-by-step instructions on how to address this issue before the deadline. The messages warn that failure to act will result in the page being delisted. I am dedicated to resolving this matter promptly. Your help in clarifying the necessary steps to prevent the removal of VocalMentor would be greatly appreciated. Thank you for your assistance. - G. Greenfield, VocalMentor.com
Reported by GetHuman-ggreenfi on Monday, July 2, 2018 3:42 AM
Hello, I'm Freda. I've been using my cellphone number to log into my Facebook account because I forgot my email address. I had two-way verification enabled. When I needed to clear my data and cache due to low space, Facebook sent a verification code to my number which I did not receive. Despite multiple requests, I never got the code, and now I'm locked out as I've exceeded the limit of attempts. I miss my account and need it back. Can you help me with this issue? Thank you for any assistance.
Reported by GetHuman-macaland on Monday, July 2, 2018 3:46 AM
This morning at 1:12 am, I received an email indicating that my Facebook password was changed, only to discover that my email was also altered when I attempted to log in. Upon contacting a phone number I found to reach Facebook at [redacted], a rather impolite man accused me of sharing my password and claimed it was my fault for being hacked. I adamantly deny ever giving out my password, as I do not even write them down, let alone share them. Despite my explanations, he refused to assist me in regaining access to my account under the name Angel Legna with the email [redacted] and password Badbitch23$. This account has belonged to me for quite some time, and the alternate email associated with it is [redacted] I possess the emails and screenshots of the messages the hacker sent, including a notification where Angel Massie was tagged. Now I am seeking help to recover my account, which goes by the name Angel, a nickname, and Legna, which is Angel spelled backward. It is clear from the history of the account that it has been mine for an extended period, and it is distressing that someone has altered the login credentials.
Reported by GetHuman840641 on Monday, July 2, 2018 3:47 AM
Subject: Urgent Help Needed to Save VocalMentor Page on Facebook I have been receiving repeated messages from Facebook regarding my VocalMentor page. I have diligently attempted to fulfill their request to specify the type of page, altering the category to an education website in Arts and Entertainment. Despite making this change days ago, I continue to receive warnings that the page may be inaccessible if I do not respond by July 3rd. I have spent countless hours trying to locate the exact section on Facebook to address this matter, but to no avail. I am seeking clear, step-by-step instructions on how to communicate with Facebook directly to resolve this issue promptly. The messages I receive indicate that failure to act by July 3rd will result in the page no longer being listed for check-ins. Please assist me in ensuring the continued presence of VocalMentor on Facebook, as I am fully committed to meeting their requirements. Your prompt response is greatly appreciated. Thank you, G.G. VocalMentor.com
Reported by GetHuman-ggreenfi on Monday, July 2, 2018 3:52 AM
I created my Facebook account in April [redacted], though it may have been in March. The year is definitely [redacted]. Recently, my account was disabled after someone reported it. Another person made a new account in June [redacted] using my username, profile, and even cover photo. I reported this fraudulent account, which led to my own account being disabled. I've been unable to log in since. Please, can you help me with this issue? It's clear that I've been using my account since [redacted], while the other person only created theirs recently. Thank you for looking into this matter.
Reported by GetHuman-ammarmir on Monday, July 2, 2018 4:09 AM

Help me with my Facebook issue

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